Guest Services All-Rounder - Night Shift - MelbourneAt YHA Australia, we provide affordable, quality accommodation with purpose.
We're committed to creating a more open and welcoming world where connections thrive and experiences matter.
As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planetWhat sets us apart?
We're a not-for-profit, membership-based social enterprise.
Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact.Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot.YHA Melbourne Centralis a stone's throw away from top attractions like the Eureka Skydeck, Melbourne Aquarium, and Federation Square, Melbourne's famous graffiti-adorned laneways and world famous cafes, bars, and eateries.
The property consists of 75 rooms with 244 beds offering both shared and private spaces to a diverse range of guests.
Our Rooftop BBQ area and vibrant ground floor café and bar are the heart of the property and are excellent spaces for our guests to enjoy the social elements of hostel lifestyle.About the role:We are on the search for a proactive and passionate hospitality allrounder to join our team.




The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism.This is a unique position that allows you to work across Reception, Housekeeping, Cleaning, Guest Activities and Food and Beverage.
With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.This is a part time position with a minimum of 15 hours per week, and you must be 18 years or older.
Availability to work Night shift is critical Responsibilities include:Reception- Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accuratelyGuest Activities- Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertainedHousekeeping/Cleaning- Ensure the property and guest rooms are maintained to the highest standards.
This includes ensuring laundry and managing any maintenance or safety issues are managed efficientlyFood & Beverage- Maintaining food hygiene and compliance remains of the highest standards.




Preparation and service of food and beverages including coffee making / barista dutiesHealth & Safety- Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and othersAbout you:You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging serviceIdeally you'll have experience in customer service, cleaning, rooms division, housekeeping, or a similar role in an accommodation based environmentYou'll need to have good attention to detail and organisational skillsExperience using Microsoft office and ideally experience in reservations/POS or bookings systemsFlexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required)RSA certification is essential and First Aid certificate is desirableKnowledge of the local area and travel/tourism industry (desired)Our ValuesOur values are at the heart of our organisation and the foundation of our culture.
They are our compass, guiding our decisions and actions.Collaborate, listen and connectCare for people and planetWhat's in it for youTravel Perks:Free stays across our network – because we love travel as much as our members do!
Team Adventures:Opportunities to visit other locations for team building and trainingDiscounts:Access to benefits at various stores and across the YHA networkGrowth:Professional development and career opportunities throughout YHACultural Flexibility:Swap standard public holidays for ones that have personal meaningWellbeing Support:For you and your immediate family through our Employee Assistance ProgramReferral Program:Know someone great?
We reward successful candidate referrals
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📌 Guest Services All-Rounder - Night Shift - Melbourne
🏢 YHA Australia
📍 Melbourne