Join Victoria's Largest Residential BuilderAt Mirrastone, we are proud to be Victoria's largest residential home builder, delivering thousands of homes each year across some of the state's most recognised brands.Our vision is deliberately simple:"To be the home builder most known for changing consumer views on home building in Victoria."Our group includes industry-leading brands such as Sherridon Homes, Royston Homes, Soho Living, Marque Property Group and others, delivering homes and communities across metropolitan and regional Victoria.Due to continued growth, we are seeking an experienced Service & Warranty Supervisor to join our team, servicing Melbourne's Northern and Western suburbs.This is an excellent opportunity for someone with a strong background in residential construction who enjoys problem-solving, building relationships, and delivering exceptional customer experiences.The RoleAs a Service & Warranty Supervisor, you will be responsible for managing post-construction service and warranty matters, ensuring our customers continue to receive a high standard of support long after they have received the keys to their new home.Conducting new home service and warranty inspectionsIdentifying, assessing and resolving building defects and maintenance issuesPreparing detailed inspection reports and service requestsCoordinating trades, suppliers and contractors to complete rectification worksProviding technical advice and guidance to customers throughout the warranty processBuilding strong relationships with homeowners and delivering exceptional customer serviceWorking closely with Service & Warranty Administrators, Technicians and internal stakeholdersManaging warranty outcomes in line with company standards,



VBA requirements and industry best practiceEnsuring service requests are resolved efficiently and within agreed timeframesMaintaining accurate records and documentation throughout the warranty processAbout YouTo be successful in this role, you will bring:Previous experience within a Service & Warranty, Maintenance or Construction role in the residential building industryStrong understanding of residential construction methods and defect diagnosisSound knowledge of VBA requirements, building regulations and industry standardsExcellent communication and conflict-resolution skillsAbility to manage customer expectations and navigate challenging situations professionallyStrong organisational skills and attention to detailAbility to work autonomously while contributing positively to a team environmentCurrent Australian Driver's LicenceThe following would be highly regarded:Certificate IV in Building and ConstructionTrade qualification within the construction industryExperience working within a volume home building environmentWhy Join Mirrastone?
Market-competitive salary packageFully maintained company vehicleMobile phone, fuel card and E-Tag providedOngoing training, support and professional developmentStrong leadership and a collaborative team environmentWeekly team catch-ups and ongoing support from experienced colleaguesLong-term career opportunities within Victoria's largest residential builderIndustry-leading systems and processesOutstanding company culture and employee eventsOpportunity to work for a business with a strong pipeline and continued growthIf you have a strong construction background, enjoy solving problems and take pride in delivering exceptional customer outcomes, we'd love to hear from you.Please note: Applicants must have unrestricted Australian working rights and be available to attend an in-person interview.
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📌 Service And Warranty Supervisor (Victoria)
🏢 Mirrastone
📍 Victoria