CRVCID.
******
This is a Permanent Full
Time appointment.
Your current
role
Are you organised,
customer-focused and enjoy helping people?
Come and join an agency
that is dedicated to helping consumers resolve their concerns and
ensure that health services are safe and ethical.
We are looking for a Triage
Officer to join our Complaints Resolution team.
In this role, you
will complete intake and triage tasks to ensure complaints are
managed efficiently, accurately and in accordance with relevant
policies and procedures.
You will liaise with
complainants and service providers over the phone, manage
information within our case management system, and support the
delivery of
high-quality
complaint resolution services.
We are looking for someone
who has:
Excellent verbal and
written communication skills, with strong attention to
detail.
The
ability to apply policies and procedures.
Excellent organisational
skills and the ability to manage competing
priorities.
You will work in a small but
supportive team that values diversity and different perspectives.
You will have a mentor who will help you learn on the job, and
access to training so that you succeed in the role.
Our agency
commits to a healthy work life balance and provides opportunities
for flexible working hours and flexible working
arrangements.
To be successful in this
role, you will need to be organised and enjoy working with
different types of people.
It is helpful to have a background in
health or an understanding of health services.
If you would like to know
more about the role, please don't hesitate to reach out to the
contact person below.
About
HaDSCO
We are an independent
Statutory Authority providing complaint resolution services in the
health, mental health and disability sectors in Western Australia
and the Indian Ocean Territories.
Our service covers the private,
public and not-for-profit sectors and prison health services.
To
find out more about us, please visit our website at .
We are a dynamic
organisation, with a focus on customer service and achieving
positive outcomes from the complaint resolution process.
We also
have a commitment to providing an impartial, high-quality service,




and we are always looking for ways to do things better.
The Office recognises,
values and embraces the diversity of the Western Australian and
Indian Ocean Territories communities, including differences in
culture, ethnicity, religious beliefs, sexuality, gender identity,
age, abilities and life experiences.
The Office is committed to
providing an inclusive and respectful workplace for all staff and
encourages applicants from a diverse range of backgrounds to apply
for the role.
Accessibility: If you have
any communication or access needs that require adjustment to allow
you to participate in this recruitment process, please contact
Business Services on ***************or by email at ******
Want to know
more?
Amanda Blaker, Manager
Complaint Resolution, is more than happy to talk with you on 08
**********or ***************.
You can also talk with her about reasonable requests for things we
can do to support you to participate fully in this
recruitment.
How to
apply
You've heard from us, now
we'd like to hear from you.
Submit your application
online by clicking the 'Apply for Job' button at the bottom of this
page.
(Please note: Applicants must have a current, valid email
address in order to apply online.
This email address will be used
for communication with applicants).
You will need to
provide:
A
comprehensive CV that clearly shows your experience relevant to
this role.
A
statement of no more than two pages addressing the position
essential criteria.
The
names and contact details of two professional referees, one of
whom is a current supervisor or manager.
Please allow plenty of time
to submit your application, as late, mailed, emailed and proforma
applications will not be accepted.
To be successful with your
application, you will be required to:
Undertake a criminal
record screening,



as part of the appointment process.
We may
ask referees to comment on your integrity and past
demonstration of ethical behaviour.
Employee
Benefits: In addition to the great salary our employees
enjoy an amazing range of benefits which may include (in line with
operational requirements):
12%
employer contributed superannuation into a fund of your choice.
For more information on superannuation
click here.
Access
to generous salary packaging arrangements
Flexible
working arrangements
Professional Development
Opportunities and Study leave/assistance
Flexible
working arrangements
Flexible
leave arrangements
Other
professional and location-based allowances
Eligibility to
Apply: To be eligible for appointment, applicants must
have a valid working visa (for fixed term appointments) or be an
Australian citizen, permanent resident, or have a visa to live and
work indefinitely in Australia (for permanent
appointments).
Selection
Criteria: Please see the attached Job Description
Form.
Other
information
Whilst this selection
process will initially be used to fill the above vacancy,
applicants found suitable for this position may be considered for
other 'similar' vacancies within the Health and Disability Services
Complaints Office and/or the wider public sector.
In addition to
this, should the successful applicant decline or vacate the
advertised vacancy, then the next most suitable applicant may also
be selected from this process.
Both of these options remain valid
for a period of twelve (12) months from when the authorised
delegate endorses the recruitment decision.
If you experience
difficulties while applying online, please contact Employee
Services on ******** for immediate assistance during business
hours.
Submitting your
application
Your application must be
submitted online by 4:00PM Monday 17 August ****.
You must have a
current, valid email address to apply online and this email address
will be used to communicate with you.
Lodgement is system
generated.
Any submissions on, or after, 4:00pm will not be
accepted.
LATE OR EMAIL
APPLICATIONS WILL NOT BE CONSIDERED.

📌 Triage Officer (Perth)
🏢 and
📍 Perth