Claims Consultant | Pet Insurance | Brisbane Inner City
Are you a Qualified Vet Nurse and looking for a change of pace?
If you love the medical side of the industry but are ready to "step away from the tools," this is the perfect career pivot.
The Role
Our client is a leading Australian pet insurance provider looking for a medically-minded professional to join their claims team.
This isn't just an office job; it's a role where your hard-earned clinical knowledge is the star of the show.
You'll trade the scrubs for a corporate setting while remaining a vital advocate for pet health.
Why this is the move for you
Reclaim your weekendswith a true Monday to Friday schedule.
No more late-night emergency arrivals, no on-call, and no more working through your Saturdays.
Protect your longevityby trading the physical strain of the clinic and the bite risks for a up-to-date, climate-controlled office in the heart of Brisbane.
Take a skilled step upinto a major Australian insurer where there are actual career pathways into senior assessing, auditing, or leadership.
The Packageincludes $76,800 (including Super) plus onsite parking, extra leave days, and great staff discounts.
What you'll be doing
Instead of being on your feet all day,



you will be the "medical brain" behind the claims process.
You'll be:
Deep-diving into medical historiesand reviewing SOAP notes to see the full story of a patient's care.
Using your technical knowledgeto assess complex cases involving surgeries, chronic illnesses, and pharmaceutical protocols.
Talking "Vet to Vet"with clinics to clarify treatments and gather the clinical info you need.
Supporting pet ownersby helping them navigate their claims with the empathy and clarity they need during a stressful time.
Is this you?
You are qualifiedwith a Certificate IV in Veterinary Nursing
You have the clinical savvyto know your TPLOs from your IVDDs and understand common pet illnesses and medications.
You have a knack for breaking down medical jargonso customers feel informed and supported throughout their claim.
You have a sharp eye for detailand actually enjoy the "detective work" of piecing together a medical history.
You're tech-confidentand happy picking up new systems and software quickly.
NB: Applicants must be Australian Citizens or Permanent Residents.
We actively encourage applications from any background.
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📌 Claims Consultant Pet Insurance Brisbane Inner City
🏢 Randstad
📍 Brisbane