ING is seeking a Lead Collections Officer in Australia to oversee daily operations within our Financial Care team. You will coach a large team handling accounts in arrears, overdrawn, or facing financial difficulty, delivering sustainable solutions with empathy and integrity.
The role is permanent, with location options in Sydney or Wyong and a focus on coaching, regulatory compliance, and customer-first thinking. We value collaboration and exceptional service delivery.
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📌 Lead Collections & Credit Recovery Specialist Sydney
🏢 ING Hubs Romania
📍 Sydney
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