Customer Experience Team Lead Hybrid & Offshore Support Sydney

Customer Experience Team Lead Hybrid & Offshore Support Sydney

06 Aug
|
Vital+
|
Sydney

06 Aug

Vital+

Sydney

Vital+ is seeking a Team Leader to own the operational layer of our customer service team in Australia. This hands-on role reports to the CS/CX Manager and focuses on leading offshore agents, optimizing queues, and driving CSAT improvements.
The role demands solid leadership, data analysis, and a customer-obsessed mindset. Based in NSW with onshore full time work and two work-from-home days, you will influence strategy while staying connected to day-to-day operations.
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📌 Customer Experience Team Lead Hybrid & Offshore Support Sydney
🏢 Vital+
📍 Sydney

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