Service Team Lead: It Support Leadership & Growth Western Australia

Service Team Lead: It Support Leadership & Growth Western Australia

06 Aug
|
Epic IT – Managed AI - IT - Cybersecurity
|
Western Australia

06 Aug

Epic IT – Managed AI - IT - Cybersecurity

Western Australia

Epic IT – Managed AI - IT - Cybersecurity in Perth leads a rapid-growing MSP/MSSP culture focused on service excellence and permanence. The Service Team Lead will mentor Level 1 engineers, including offshore members, and own the daily service desk rhythm with strict response and resolution targets.
You will drive process excellence, ISO* alignment, and ITIL workflows while acting as a calm escalation expert for challenging client situations, shaping a durable, client-centric operation.
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📌 Service Team Lead: It Support Leadership & Growth Western Australia
🏢 Epic IT – Managed AI - IT - Cybersecurity
📍 Western Australia

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