4th-Year Plumbing Apprentice - Hvac, Service & Customer Aftercare
OPT ENERGY - East Melbourne, VIC
JOB DESCRIPTION
OPT Energy
is seeking an experienced
4th-year plumbing apprentice
to join our HVAC, hot-water and customer aftercare team across Melbourne.
This is a permanent full-time TFN employee position. Experience with both HVAC systems and heat-pump hot-water units is highly regarded.
Key responsibilities:
Manage customer complaints professionally
Liaise with customers regarding ongoing technical issues
Troubleshoot HVAC and heat-pump hot-water systems
Conduct onsite inspections and diagnostic checks
Identify installation faults and required corrective work
Perform plumbing and HVAC rectification work within your competency and under appropriatelicensed supervision
Assist with split-system and ducted air-conditioning installations
Complete heat-pump hot-water installations and servicing
Coordinate with plumbers, electricians, installers, suppliers and manufacturers
Document findings with explicit notes, photographs and service reports
Keep customers updated and follow cases through to resolution




Escalate compliance or complex technical issues when required
Update and close jobs correctly in the company CRM
What we offer:
Competitive, award-compliant wages
Superannuation and applicable employee entitlements
Consistent work across Melbourne
Support transferring and completing your apprenticeship
Qualified and licensed supervision
Training across HVAC and heat-pump systems
Opportunity for ongoing employment once qualified
Requirements:
Currently registered as a 4th-year plumbing apprentice
Completing Certificate III in Plumbing
Experience with HVAC and/or heat-pump hot-water systems
Strong troubleshooting and fault-finding ability
Confident and skilled when dealing with customers
Able to manage complaints calmly
Reliable transport and basic tools
Current TAFE, competency and apprenticeship records
Refrigerant Handling Licence or trainee authorizationis advantageous
Basic electrical troubleshooting knowledge is advantageous
Location: Melbourne, Victoria
Employment: Permanent full time TFN role
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📌 4th Year Plumbing Apprentice Hvac, Service & Customer Aftercare Melbourne
🏢 OPT ENERGY
📍 Melbourne