Customer Service / Account Management Representative
Cloud 9 is Australia's #1 rated window cleaning company. We started with a bucket and a squeegee and have grown into a business with 4,000+ customers, 850+ five-star reviews and a team of 30+. We're young, we're fast, and we're building something reliable, only 18 months into business.
The role
You're the voice of Cloud 9. Our customers call, text and email you, you look after them, keep them happy, and keep their accounts in order. Half the job is people. The other half is detail: bookings, invoices, follow-ups, records, making sure nothing slips through the cracks.
What you'll be doing
Handling inbound customer calls, emails and messages
Managing customer accounts end to end, scheduling, changes, billing queries
Keeping our CRM accurate and up to date
Following up on outstanding accounts and invoices
Resolving issues before they become problems
Working alongside our sales and cleaning teams to keep everything running smoothly
Who we're looking for




Friendly and bubbly, customers should enjoy talking to you
Extremely organised, you're the type who colour-codes things and actually enjoys it
Solid written and verbal communication
Comfortable on the phone and not afraid to pick it up
Reliable, on time, takes ownership
Experience in customer service or accounts is a plus, but attitude beats experience here
The details
Hours: 8:00am – 5:00pm, Monday to Friday
One hour unpaid lunch break, 12:30pm – 1:30pm
Full time, in the office five days a week (Surry Hills)
$75,000 per year including superannuation
Join a fast, fun, young growing team on a mission to be the #1 Window cleaning company in the world. You'll work directly with a leadership team and the 22 year old founder of the company. Stable and consistent income, and fun work culture.
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📌 Customer Service / Account Management Representative New South Wales
🏢 Cloud 9 Window Cleaning
📍 New South Wales