Department of Families, Fairness & Housing VIC – Bendigo VIC

The Reception Services Officer is a critical position, providing the first impression of the Department of Families, Fairness and Housing. Utlising good communication and interpersonal skills, Reception Services Officers fulfil a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and providing accurate, up to date information or a referral to the right person/agency.

Reception Services Officers also undertake general administrative tasks as directed to support the Area.

ACCOUNTABILITIES INCLUDE

- As part of a team, deliver a high quality telephone and reception counter service to clients,



service providers and members of the public by maintaining a welcoming and qualified manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
- Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
- Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.

#J-18808-Ljbffr

📌 Reception Services Officer (Greater Bendigo City)
🏢 Department Of Families, Fairness & Housing Vic
📍 Greater Bendigo City