Alzheimer's Association of Queensland – Upper Mount Gravatt QLDAlzheimer's Queensland | Upper Mount Gravatt | Permanent Full-TimeAlzheimer's Queensland (AQ) is a respected not-for-profit organisation delivering innovative, high-quality aged care services to older people and individuals living with low to complex care needs.
As we continue to grow, we are seeking a confident and driven Client Advisor to play a key role in expanding our client base and strengthening our community connections.This is more than a customer service role — it is a growth-focused position where you will directly contribute to increasing service uptake, supporting organisational targets, and ensuring a seamless intake experience for new clients.The OpportunityConvert enquiries into active clients through professional, empathetic engagementManage high volumes of inbound and outbound callsConduct phone-based needs discussions and confidently navigate the My Aged Care portalIdentify opportunities to grow service delivery across CHSP and Support at Home programsMaintain accurate records and ensure smooth,



timely service commencementCollaborate with operational teams to meet growth and intake targetsAbout YouProven experience in client intake, sales, call centre, aged care, or healthcare environmentsMandatory experience using the My Aged Care systemStrong phone-based communication and relationship-building skillsCommercial awareness with the ability to identify growth opportunitiesHighly organised, resilient, and comfortable working in a target-aware and performance focused environmentProfessional, empathetic, and solutions-focusedThe DetailsPermanent Full-Time (76 hours per fortnight)Based onsite at Upper Mount Gravatt Head OfficeFlexible rotating roster between the hours of 7.00am – 5:00pmCompetitive wages offered for the right candidateIf you thrive in a quick-paced workplace, enjoy building relationships, and want to make a genuine impact while contributing to organisational growth, this is an exciting opportunity to join a purpose-driven organisation with a robust reputation in the community.
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📌 Client Advisor Brisbane
🏢 Alzheimer's Association of Queensland
📍 Brisbane