Complaints Assessment and Administration AssistantPublic Sector People are partnering with a local government organisation to recruit for an Complaints Assessment and Administration Assistant.Contract: 3 months | Immediate StartHourly Pay Rate: $* p/h + SuperResponsibilities:Demonstrated complaint handling ability and experience, including sound negotiation, consultation, and dispute resolution skillsExcellent communication, interpersonal and problem-solving skills, including:Oral communication.Facilitation, negotiation and conflict resolutionDemonstrated report writing ability, including across a number of formats and audience stylesSound decision-making abilityStrong analytical skillsDemonstrated ability to work independently and complete a broad range of tasksDemonstrated ability to exercise initiative, including ability to initiate and respond effectively to changeDemonstrated commitment to high level ethical principles and practices and procedural fairnessDemonstrated ability to report on, recommend and implement improvements to the complaint handling and administrative systemsDemonstrated ability to manage concurrent projects with competing deadlinesUnderstanding of equal employment opportunities,



workplace health and safety and ethical practice principles and the ability to act with probity at all timesBehaviour that positively demonstrates the values of the member Councils and compliance with the Code of Conduct and the member Councils' policies and procedures2+ years experience in an administration support role within local government or working in a politically sensitive environmentPrevious experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regardedEssential2+ years experience in an administration support role within local government or working in a politically sensitive environmentPrevious experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regardedPublic Sector People is an equal chance employer.
We embrace diversity and inclusion and are committed to creating a work workplace that is supportive and empowering for all.
We encourage qualified candidates of all backgrounds to apply.To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website:.
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📌 Complaints Assessment And Administration Assistant New South Wales
🏢 Public Sector People
📍 New South Wales