At Optimum Health Solutions, we're committed to delivering high-quality, accessible allied health services across NSW and Tasmania.Behind every outstanding client outcome is a well-run operation and that includes ensuring our billing and collections processes are handled professionally, respectfully, and efficiently.About the OpportunityWe're looking for a Collections Officer to join our team in a full time capacity at our Liverpool HQ location.This role plays a critical part in supporting the financial health of the business, working across a variety of funding streams including NDIS plan-managed and self-managed, Medicare and private clients.You'll be responsible for following up outstanding accounts, resolving billing queries, and maintaining strong relationships with clients and stakeholders.
There is a leadership chance for the right candidate as the team continues to grow.What You'll Be DoingManaging outstanding accounts across multiple funding streamsConducting outbound calls to follow up overdue paymentsLiaising with NDIS plan managers, clients,



and internal teamsInvestigating and resolving billing discrepanciesSupporting end-to-end debt recovery processesMaintaining accurate records and notes across systemsWorking closely with finance and operations teams to improve processesAbout YouYou're confident, professional, and know how to have firm but respectful conversations.Previous experience in collections, debt recovery, or high-volume outbound callingStrong communication skills with the ability to manage sensitive conversationsHighly organised with strong attention to detailComfortable working in a fast-paced environmentResilient and solutions-focusedHighly regarded:Experience working with NDIS invoicing or funding modelsExposure to healthcare, allied health, or similar environmentsWhy Join OptimumJoin a growing, purpose-driven organisationSupport a business that delivers real impact to clients and communitiesCollaborative and supportive team environmentOpportunity for contract extension based on performance and business needs
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📌 Collections Officer New South Wales
🏢 Optimum Health Solutions
📍 New South Wales