We have an exciting opportunity for an enthusiastic individual with administrative/client services experience to join our team as the Client Services Co-ordinator.
Comprehensive onboarding and support will be provided.
Responsibilities
- All functions of the client experience at Pepper Kids
- Handling any client concerns & complaints
- Daily email management, opening, forwarding, actioning, and filing as required
- Answering phone calls and scheduling appointments
- Managing bookings and cancellations
- Document management
- Managing client and staff queries and concerns in collaboration with the Clinic Manager
- Data input and maintenance for our practice management software
- Other ad hoc tasks as required
Hours
Monday to Thursday 8:30am to 5:30pm
Short-day Fridays (either finish at lunch or start at lunch)
About us
Pepper Kids Therapy is an allied health practice that provides a holistic approach to client care through speech pathology, occupational therapy, and psychology.
- Supportive environment – teamwork, working in a team of 3, that make up Client Support Services
- Paid Parental Leave – up to 12 weeks
- EPA (Employee Assistance Program)
- Career Growth – stand-out performers have the opportunity for career advancement with Pepper Kids
What you will need to join the team
We recruit on the philosophy of finding the best culture contributors for our team, with a focus on personality, attitude and long-term career potential.
Qualifications
To be considered for the position, you will need a minimum of 2 years' experience in an admin role in a quick-paced environment and be able to demonstrate the following:
- Great attention to details
- Great attitude towards customer service and presentation
- Ability to prioritise tasks
- Energetic, flexible and independent
- Understanding and respect for cultural diversity and differing abilities
- Assertive and patient communicator
- Committed to learning and implementing new skills
- Capable of working alone and as a valued team member
- Committed to advancing the lives of people with disabilities
In short, a people’s champion and a wizard at getting tasks done.
Equal Opportunity Employer
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
Accessibility
We are happy to adjust our recruitment process to support accessibility needs.
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📌 (PKT) Administration co-ordinator (City of Gold Coast)
🏢 Medhealth
📍 City of Gold Coast
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