At Flight Centre Travel Group (FCTG) , our purpose is to open up the world for those who want to see. Every day we provide people worldwide the opportunity to experience amazing travel.

Responsibilities

- Capture and transform business requirements and domain knowledge into human- and agent-readable context to inform engineering system design.
- Author and maintain agentic context artefacts—including system prompts, domain knowledge bases, tool definitions, and structured business rules.
- Consolidate requirements across multiple stakeholder groups—including product, finance, data, engineering, and suppliers—negotiating trade‑offs and driving toward a single coherent specification.
- Collaborate with product stakeholders, engineers, and solution architects to ensure the agentic system design accurately reflects business intent and domain constraints.
- Conduct gap analysis across current‑state processes and proposed agentic solutions, surfacing risks and recommending mitigations.
- Maintain high-quality documentation for all solutions, ensuring implicit domain knowledge is externalised and accessible to both humans and systems.

Qualifications

- 5+ years of experience as a Business Analyst in technical software engineering environments.
- Demonstrated experience working with transactional or financial systems—booking platforms, payments, ERP, or similar domains.
- Hands‑on experience using AI tools to build and iterate on system context, including authoring system prompts,



structuring knowledge bases, and refining context artefacts based on model output.
- Proven ability to work across multiple stakeholder groups simultaneously, negotiating conflicting requirements and consolidating them into a coherent, actionable specification.
- Experience working directly with engineers and solution architects as a peer, not just a conduit.
- Comfortable operating autonomously with a senior reporting line and minimal supervision.

Advantages

- Inclusive company culture and a certified Great Place to Work®.
- Equal Prospect Employer; application encouraged from Aboriginal and Torres Strait Islander Peoples, people with racial, ethnic, or ethno‑religious minority background, and people with disability.
- Ongoing learning and development opportunities, including access to LinkedIn Learning courses.
- Dedicated engineering and innovation days hosted at partner sites, allowing exploration of new technologies.
- Access to employee discounts on retail, health and wellness, financial planning, and travel products, including family and friends packages.
- Company‑wide health and wellness programs, mental health support, and an employee assistance program.
- Paid parental leave, volunteer leave, and a Corporate Social Responsibility program supporting nominated charities.
- Automated career progression opportunities across the global network of FCTG brands.

Irreverence. Ownership. Egalitarianism.

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📌 Business Analyst (Agentic workflows) - South Bank, QLD (Brisbane City)
🏢 Flight Centre Travel Group
📍 Brisbane City