About BYD

Founded in February 1995, BYD is a high-tech company dedicated to leveraging technological innovation to create a better life. After 30 years of rapid growth, BYD has established more than 30 industrial parks across six continents and has played a significant role in industries including electronics, automotive, renewable energy, and rail transit. With a focus on energy acquisition, storage, and application, BYD provides comprehensive new energy solutions with zero emissions.

Founded in 2010, DENZA, a member of the BYD Group, was established with a clear strategic vision: to offer exclusively new energy luxury vehicles. From the outset, the brand has focused on co-creating with its users, aiming to build a smart, safe, and sensory-driven luxury automotive brand.

Job Overview

Based in our Melbourne office in Mulgrave , we are seeking a passionate professional with a strong luxury brand background to shape a truly premium retail experience for Denza; orchestrating the planning, coordination and execution of our national luxury dealer network, defining a showroom customer experience and operating standards that meet the expectations of high-end clientele.

Key Responsibilities

- Design and implement a premium showroom customer experience and dealership operating standards tailored to high-end clientele, and ensure consistent execution across the network
- Responsible for Denza Sales NPS, develop and execute strategies to continuously improve Sales NPS, using customer feedback and data insights to identify pain points and drive measurable improvements.
- Establish, document, and enforce customer experience SOPs across the dealer network - partnering with internal cross-functional teams (Sales, Training, Marketing, Aftersales, Network Development, HQ)



and external dealer partners to ensure full implementation and consistent compliance with BYD's showroom operating standards at every dealership.
- Conduct regular site visits, mystery shopper reviews, and compliance audits to monitor service quality and identify gaps, with actionable follow-up plans.

About You

A strong background and proven track record with premium/luxury brands is a must, whether in automotive or in other luxury customer-facing industries. You understand what excellence looks like for high-end customers, and you know how to translate it into showroom experience, operating standards and memorable brand moments. A strong relationship builder, confident presenter to senior management and exceptional project management skills are needed.

You'll bring:

- 4+ years of experience with premium/luxury brands is essential- in automotive, or in luxury customer-facing industries such as hospitality, aviation, private clubs, or luxury goods (e.g., watches, jewellery, fashion). Demonstrated success in automotive retail dealer network development will be highly regarded.
- Proven ability to design and deliver premium customer experiences, with the creativity to conceive owner events and partnerships that high-end customers genuinely value and the hands-on drive to bring them to life
- Robust project management skills to coordinate standards rollout across multiple stakeholders, combined with exceptional communication skills to build consensus among diverse groups while pushing for measurable results

Benefits

- Be part of the launch of a premium EV brand backed by BYD DNA.
- Shape the future of premium sustainable mobility in Australia.
- Work with an ambitious, agile, and values-driven team.
- Access to global innovation, tools, and resources.

#J-18808-Ljbffr

📌 Denza Retail Excellence Manager (City of Monash)
🏢 BYD
📍 City of Monash