This position requires an experienced and customer-focused Service Desk Analyst to be the first point of contact in a service desk environment.
Key Accountabilities
- Troubleshoot issues with Microsoft Teams
- Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
- Document processes for Microsoft Teams
- Provide support for applications, email and technology services
- Minimum 12 months as a Service Desk Analyst
- Experience providing comprehensive first-level support for tools and applications for Microsoft Office products
- Good communication skills, both written and verbal, including a personable and skilled phone manner
What’s in it for you:
- Government Agency
#J-18808-Ljbffr
📌 Service Desk Analyst (City of Ballarat)
🏢 Talent International
📍 City of Ballarat
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