Looking to start or grow your career in the automotive industry?
Von Bibra Auto Group Ferry Rd is seeking a motivated and detail-oriented Warranty/Administration Clerk to join our LDV/Suzuki Service Department at Expo Court, Ashmore. This is an excellent opportunity for someone with strong administration skills, a positive attitude, and a willingness to learn warranty processes within a busy dealership environment.
Working alongside our Service team, you will support the preparation and administration of warranty claims while also assisting with customer service and general department administration.
About the Role
As the Warranty/Administration Clerk, you will play an important role in ensuring warranty claims are processed accurately and efficiently. You will work closely with Service Advisors, Technicians, Workshop Foremen, Accounts, and manufacturer representatives to support the dealership's warranty administration processes.
This position is ideal for someone who enjoys administration, is highly organised, and takes pride in accuracy and customer service.
Key Responsibilities
Assist with the preparation and submission of warranty claims
Review warranty documentation and ensure claims meet manufacturer requirements
Follow up on returned, rejected, or outstanding warranty claims
Maintain accurate warranty records and supporting documentation
Assist with warranty parts tracking, storage, returns, and disposal processes
Support warranty audits and compliance requirements
Liaise with internal departments regarding claim status and outstanding items
Reconcile warranty information and assist with administrative reporting
Provide general administration support to the Service Department
Answer incoming calls and direct enquiries appropriately
Assist customers with service bookings and general enquiries
Support the service reception area when required
Filing, scanning, document management, and other clerical duties
About You
To be successful in this role, you will have:
Solid attention to detail and accuracy
Excellent organisational and time management skills
Confident communication and interpersonal skills
A customer-focused approach with a professional manner
Ability to multitask in a fast-paced environment
A positive attitude and willingness to learn
Ability to work both independently and as part of a team
Highly Regarded
Previous administration, reception, or customer service experience
Experience within an automotive dealership environment
Exposure to dealership management systems or warranty administration processes
What We Offer
On the job training
A supportive and experienced team environment
Career development opportunities within a leading automotive group
Ongoing training and mentoring
A stable, full-time position
Employee benefits and staff discounts
Opportunity to build a long-term career in automotive administration
About Von Bibra Auto Village
For more than 85 years, Von Bibra Auto Village has been a trusted name in the automotive industry. We are committed to delivering exceptional customer service while providing our employees with a supportive workplace, opportunities for growth, and a strong team culture.
Please note that all successful candidates will be required to provide a National Police Check prior to commencement and willing to undertake Drug and Alcohol Testing.
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Your application will include the following questions:
- How many years' experience do you have as a Warranty Clerk?
- Which of the following statements best describes your right to work in Australia?
- Which of the following Microsoft Office products are you experienced with?
- Which of the following dealer management software do you have experience using?
- Do you have experience in administration?
- Do you have customer service experience?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have a current Australian driver's licence?
What can I earn as an Administration Clerk
#J-18808-Ljbffr
📌 Junior Warranty Clerk - Automotive (Queensland)
🏢 @
📍 Queensland