PART-TIME – 4 DAYS PER WEEK (DAYS TO BE DISCUSSED)
CARLTON
Our client, a highly regarded specialist practice located in Carlton, is seeking a professional, compassionate and highly organised Medical Secretary to join their dedicated team.
This is an excellent opportunity to become an integral member of a supportive and collaborative team, working alongside experienced specialists and healthcare professionals in a modern, patient-focused environment. Offering a competitive salary, a stable permanent position and opportunities for ongoing professional development, this role is ideal for an experienced Medical Secretary who takes pride in delivering exceptional patient care while ensuring the smooth day-to-day operation of a busy specialist practice.
About the Role
As the first point of contact for patients, you will play a key role in creating a welcoming and professional experience while ensuring the efficient day-to-day operation of the practice. Working closely with specialists, allied health professionals and the administration team, you will provide outstanding support and contribute to the delivery of high-quality patient care.
Key Responsibilities:
Answering telephone enquiries in a courteous and professional manner
Managing appointments and patient bookings
Billing/invoicing
Liaising compassionately with patients and their families
Communicating effectively with GPs, specialists, allied health professionals and their staff
Receive and convey messages in writing, verbally and electronically
Managing patient correspondence, scanning, filing and document preparation
Handling incoming and outgoing mail
Use of Xestro medical software
Process patient accounts and receipt of the same
Processing cash, EFTPOS and other payments in accordance with billing procedures
Monitoring and ordering stationery and clinical supplies
Coordinating meetings as required
Maintaining confidentiality and adhering to practice policies and procedures
Assisting in maintaining a clean, organised and professional practice environment
Supporting quality improvement, risk management and accreditation processes
Performing additional administrative duties as directed by the Practice Manager or Principal Doctors
About You:
Proven experience as a Specialist Medical Secretary
Strong knowledge of Medicare Benefits Schedule (MBS) processes
Understanding of medical terminology and healthcare environments
Excellent communication and interpersonal skills
High attention to detail and accuracy
Computer literacy (ideally Xestro)
A professional presentation and compassionate approach to patient care
The ability to multitask and remain calm under pressure
Understanding of general practice accreditation and standards
Hours of Work:
This position requires an average commitment of 4 days per week, working 9:00 am to 4:00 pm. Additional hours may occasionally be required during periods of increased demand.
What We Offer:
Supportive and professional team environment
Prospect for ongoing professional development
The opportunity to be part of a respected specialist medical practice committed to excellence in patient care
If you are a motivated and experienced Medical Secretary looking to join a supportive and skilled healthcare team, we would love to hear from you.