North Coast Maxillofacial Surgery – Ballina NSW

Medical Receptionist/Administration assistant required for busy Specialist Surgical practice

We are a well-established specialist surgical practice located in Ballina, NSW.

We pride ourselves on delivering care of the highest standard. Our practice deals with all aspects of Oral and Maxillofacial Surgery, with a number of sub-specialist and special interest areas of practice.

The ideal applicant will be:

Motivated and reliable

Results-focused and outcome-driven

Resilient, with the ability to work under pressure, take direction and manage feedback constructively

Able to multi-task, take initiative where required, cope with time-sensitive tasks and thrive in a busy environment

Able to integrate and adapt within a team environment, support other team members, and to contribute to ongoing practice improvement

Well presented and able to communicate professionally (both verbal and written) with patients, other staff members, other medical and dental practices, and our local hospital network, with attention to detail

Experienced in medical or dental reception and administration. If medically experienced primarily, additional experience or background within the dental industry or knowledge of dental terminology would be highly desirable

Essential attributes:

Strong literacy and numeracy skills

Ability to gain proficiency with relevant IT/medical software systems. We use Xestro patient management software - experience beneficial but not essential

What we offer:

A supportive and professional team setting

Modern, state-of-the-art facilities

Opportunity to develop both administrative and clinical skills





Competitive remuneration based on experience and skillset

Central location in a thriving medical precinct in the heart of the Northern Rivers

The chance to be part of a contemporary, dynamic and innovative workspace, evolving to meet the needs of our patients and referral base

Casual appointment initially, with intention to progress to permanent part-time, for the right candidate

Key responsibilites:

Front desk operations: Greeting patients with a warm and professional demeanour; answering phone calls and managing incoming and outgoing correspondence

Appointment scheduling: Scheduling and confirming patient appointments, handling cancellations and re-scheduling, and ensuring that the appointment calendar is managed efficiently

Patient Check-In/Check-Out: Assisting patients with check-in procedures, including verifying insurance and medicare information and collecting necessary documentation; facilitating the check-out process, including scheduling follow-up appointments

Patient records management: Maintaining accurate and up-to-date patient records, ensuring compliance with privacy regulations and office protocols

Billing and Payments: Assisting with processing payments, providing cost estimates, and answering billing-related enquiries

Administrative support: Providing general administrative support to other clinical and administrative staff, including data entry, and handling of correspondence

Communication: Serve as a liaison between patients and clinical staff, ensuring clear and effective communication for all patient interactions

For further information on the practice, please view our website: We look forward to welcoming the right candidate to our team!

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📌 Medical Receptionist (Ballina Shire)
🏢 North Coast Maxillofacial Surgery
📍 Ballina Shire