Work ina truly uniquesetting at Taronga Western Plains Zoo, Dubbo,locatedon Wiradjuri Country

Secure full-time, ongoing position withinaninternationallyrecognisedorganisation

TCSASalariedEmployees Award,Clerk Grade 7/8, annualsalarypackage $132,588(includes base salary $116,981+12%superannuation & leave loading)

Step into a role where everydayblends world‑class hospitality with the magic of wildlife.

As Accommodation Manager,you’llshapeunforgettable guest experiences across three unique stays while driving the operational excellence that supportsTaronga’sconservation mission.

About theRole…

This pivotal role is responsible foroverseeing the operational, financial, and service delivery performance of Taronga Western Plains Zoo’s three onsite accommodation experiences.

The Accommodation Manager drives commercial outcomes through strong operational discipline, resource optimisation and service excellence, while inspiring teams to deliver memorable guest experiences. This role plays a key part in strengthening the Zoo’s reputation as a world‑classtourism destination and advancing its broader conservation and education mission.

Responsible for the day-to-day management of onsite accommodation including planning work schedules and staff rosters,facilitatingtraining and development sessions and to develop andmaintaina positive workforce culture that supports consistent service excellence, strong staffengagementand effective performance outcomes across all accommodation operations.

Ensure every accommodation guest receives ahigh‑quality, engaging and memorable experience that strengthens Taronga’s reputation, deepens guest connection to wildlife and conservation,and drives repeat visitation and advocacy.

Achieve strong and sustainable financial outcomes through effective revenue management,



cost control and strategic pricing decisions that maximise occupancy and profitability throughout seasonal and market fluctuations.

Ensure accommodation venues, facilities and guest areas consistently meet or exceed standards for cleanliness, safety and presentation, contributing to guest satisfaction and protecting thelong‑termvalue of Zoo assets.

Maintainhigh levelsof customer satisfaction through responsive service, proactive issue resolution and continuous improvement informed by guest insights,reviewsand industry benchmarks.

Promote a strong safety culture andcomply withall WHS requirements to minimise risk, ensure safe work practices and respond effectively to incidents in line with Taronga’s WHS standards.

Champion operational decisions and behaviours that reduce environmental impact, support resourceefficiencyand contribute to Taronga’slong‑termsustainability commitments.

Work effectively with internal stakeholders to ensure accommodation operations complement broader Zoo offerings, enabling a cohesive,highqualityexperience thatsupports Taronga’s conservation,educationand communityobjectives.

We are looking for candidates that have:

KeyKnowledge andExperience:

Demonstrated experience working withfinancial managementincluding reporting processes and budgets.





Demonstrated knowledge and understanding of best practice methods available to the accommodation industry (quality systems and procedures) and experience working in public environments.

Experience in Property Management Systems.

Strong understanding of WHS legislation, risk managementprinciplesand safe work practices relevant to accommodation and hospitality environments.

Knowledge of incident reporting requirements, emergency procedures, and hazard identification processes.

Supervisory/coordination or management experience in a Commercial or Accommodation environment.

Current Class C NSW Driver's License

RSA certification, or ability to obtain

Senior First Aid,orabilityto obtain

An ability to meet varying roster commitments, including school holidays and some weekends.

Obtain andmaintaina current paid NSW Working with Children Check(WWCC)at own expense.

Our employees enjoy generous employment conditions including some of the following:

- Adaptable Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
- A wide range of discounts on ouraward winningaccommodation across both sites
- Discounted food and beverage purchases across the sites
- Fitness Passport
- We’rea social team -there’salways lots going on around the zoo that we get involved with!
- + more!

Taronga is an equal opportunity employer, where werecognisethe diversity of our workforce and community – be iton the basis ofgender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience,knowledgeand skills that this diversity brings to ourorganisation.

ApplicationsClose:11:59pmMonday, 24 August 2026

Please note we will be shortlisting throughout the advertising period, so you may be contacted.

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📌 Accommodation Manager TWPZ (New South Wales)
🏢 Taronga Zoo
📍 New South Wales