Automotive Warranty Specialist (Fixed Term Contract)

Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance, and cutting-edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.

About the role:

We're looking for qualified Automotive Technicians who want to take what they know in the workshop and service department operations and use it to provide expert warranty guidance to our Dealer network. As a Warranty Specialist, you will review real-world claims, interpret vehicle history and fault information and use your trade eye to make fair, consistent technical decisions.

This role is a 12-month fixed term contract and requires a full-time, on-site presence, five days a week, to foster collaboration, strengthen team connections, and ensure seamless support across the business.

Key Responsibilities include:

- Provide warranty advice to Dealers, supporting the preparation and submission of claims
- Assess and adjudicate high-value and complex warranty claims and Prior Authorisation Requests (PARs) in line with business rules
- Collaborate with Dealer Support teams to investigate and resolve technical issues, ensuring all contributing factors are considered
- Deliver insights on trends and recurring technical issues to support continuous improvement and business decision-making
- Support complex dealer enquiries, maintain internal tools and resources and contribute to training,



PR/Marketing support, and cross-functional initiatives

About You:

You are an experienced Automotive Technician with robust technical expertise, sound knowledge of service department operations and a clear, confident communication style. You thrive in a collaborative environment, bringing a proactive and solutions-focused approach to resolving issues and supporting both customers and internal teams.

To be successful, you will have:

- Qualified Automotive Technician (Motor Mechanic) with at least 4 years' post-apprenticeship experience
- Strong communication and interpersonal skills, with the ability to build effective relationships with customers, dealers, and suppliers
- Proven analytical, problem-solving, and negotiation skills in handling complex issues
- Ability to prioritise competing demands and manage tasks through to completion in a fast-paced environment
- Team-oriented with solid computer skills, including intermediate proficiency in Microsoft Office and other systems

- New car discounts and participation in the discounted lease car program
- 17.5% annual leave loading
- Access toweekend loan cars, uniform allowance, onsite subsidised café and additional perks
- Ongoinglearning and development opportunities
- Wellness programs throughout the year (skin checks, flu vaccinations, EAP, discounts)

Application and Selection Process:

Mazda Australia values attitudes and behaviours that align with our organisational culture.

Successful applicants will be subject to an online psychometric assessment, police, qualification and reference checks.

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📌 Automotive Warranty Specialist (Fixed Term Contract) (Melbourne)
🏢 Mazda
📍 Melbourne