2mo ago , from Evolve Scientific Recruitment

Our clienthas engaged Evolve Scientific (NES Fircroft) to source an experienced Technical Account Manager for their south-east Melbourne site.

With over 90 years of experience in local hygiene solutions, whether it's cleaners, sanitisers, or disinfectants, our client always delivers to the highest quality for the good of Australia.

About the role

Based in Braeside, this role reports to the Innovation and Technology Director, and the Technical Account Manager is responsible for managing key customer accounts. Ensuring the delivery of exceptional technical service, operational support, and customer relationship management.
The role acts as the primary interface between the customer and the business, driving customer satisfaction, retention, and growth through technical expertise, problem-solving, and continuous improvement initiatives.
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This includes, but is not limited to:

- Manage and develop strategic customer relationships
- Provide technical support
- Conduct regular site visits, audits, and performance reviews to ensure service excellence and compliance.
- Identify opportunities for operational improvements, cost savings, and innovation projects.
- Coordinate with internal teams to ensure timely delivery of products, services, and technical solutions.
- Lead customer meetings, quarterly business reviews, and project implementation activities.
- Ensure compliance with food safety, quality, environmental, and workplace safety requirements.

About the role

Based in Braeside, this role reports to the Innovation and Technology Director, and the Technical Account Manager is responsible for managing key customer accounts. Ensuring the delivery of exceptional technical service, operational support, and customer relationship management.
The role acts as the primary interface between the customer and the business,



driving customer satisfaction, retention, and growth through technical expertise, problem-solving, and continuous improvement initiatives.
.
This includes, but is not limited to:

- Manage and develop strategic customer relationships
- Provide technical support
- Conduct regular site visits, audits, and performance reviews to ensure service excellence and compliance.
- Identify opportunities for operational improvements, cost savings, and innovation projects.
- Coordinate with internal teams to ensure timely delivery of products, services, and technical solutions.
- Monitor customer KPIs.
- Lead customer meetings, quarterly business reviews, and project implementation activities.
- Ensure compliance with food safety, quality, environmental, and workplace safety requirements.

Skills & experience:

To be successful for this role, you will possess the following:

- Bachelor of Science or related discipline is highly regarded
- Minimum of 5 years of experience in a technical role
- Excellent verbal and written communication
- Ability to mix professionally and build effective relationships at all levels
- Stakeholder engagement and influencing skills

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining andManufacturingsectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading perks packages and accommodation, ensuring they are safely and compliantly able to support our clients.

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📌 Technical Account Manager (City of Kingston)
🏢 Evolve Scientific
📍 City of Kingston