Sanctuary Recruitment, Pulse Staffing Australia and Pulse Child Care Crew are specialist workforce providers supporting essential services across healthcare, aged care and early learning.

As part of the global Acacium Group, we employ and support large, diverse and predominantly field‑based workforces across Australia, including agency staff and PALM Scheme workforce. Our businesses operate in highly regulated environments, requiring strong governance, workforce compliance, ethical employment practices and a genuine focus on worker wellbeing.

Our culture is collaborative, values‑led and practical. We believe that transparent policies, strong people operations and respectful conversations are essential to supporting frontline workers and reducing organisational risk.

The Opportunity

We are seeking an experienced People & Capability Co‑Ordinator (also referred to as a People Operations / P&C; Co‑Ordinator) to support people operations, workforce welfare, WHS coordination and compliance activities across our three Australian businesses.

This is a shared services role with real responsibility and autonomy. You will work closely with internal teams, leadership and external providers to ensure people processes are consistent, compliant and fit for purpose in complex, regulated industries.

This is not an entry‑level or graduate role, and it is not a standalone HR advisory or employee relations role. It is suited to an experienced coordinator who can confidently draft policies, manage sensitive welfare matters and operate independently within established frameworks.

Key Responsibilities

People Operations & Workforce Support

Provide coordination and support across the employee and contractor lifecycle.

Coordinate onboarding and offboarding for office‑based employees.





Prepare statements of service and upkeep employment documentation for field staff such as Agency Handbooks and Employment Letters.

Support workforce engagement initiatives, including surveys and feedback activities.

Maintain accurate people and workforce records.

PALM Scheme: Workforce Welfare & Compliance

Conduct regular welfare check‑ins with our PALM Scheme workforce.

Liaise with welfare officers and stakeholders located on the ground.

Maintain PALM Scheme records, including personal information updates, welfare matters and feedback in the relevant government portal.

Support ethical, culturally appropriate and compliant workforce management practices.

Work Health & Safety (WHS)

Support office‑based WHS activities and risk assessments.

Assist with WHS risk assessments for client workplaces where agency staff are placed.

Develop and maintain WHS checklists, tools and guidance materials.

Train and support recruitment consultants to complete WHS checks during site visits.

Coordinate basic return‑to‑work activities for injured field staff in collaboration with external WHS consultants.

Draft, review and maintain policies and procedures for office and field staff, including writing policies from scratch.

Support the ongoing maintenance of agency handbooks and workforce documentation.

Ensure policies and procedures align with relevant legislation, WHS requirements and industry standards across healthcare,



aged care and childcare.

Manage low‑risk behavioural complaints involving field staff (non‑clinical).

Support appropriate conversations, documentation and outcomes in line with policy and procedural fairness.

Escalate complex matters where required.

About You

You bring solid experience in people operations, HR coordination, workforce compliance or WHS, ideally within regulated industries such as healthcare, aged care, childcare, community services or labour‑hire.

You are confident drafting and maintaining policies and procedures, including writing documents from the ground up and ensuring alignment with legislation and regulatory requirements.

You are comfortable working with field‑based and dispersed workforces.

You bring empathy, professionalism and sound judgement to welfare‑related and behavioural matters.

You are highly organised, practical and able to manage work independently, while knowing when to escal

You value structure, compliance, ethical practice and clear documentation.

Why Join Us?

Salary range $85,000 – $95,000 + super.

Meaningful people‑focused work supporting essential service workers.

Exposure across healthcare, aged care and early childhood sectors.

A genuinely values‑driven organisation with supportive leadership.

Hybrid working environment.

A well‑defined People & Capability Co‑Ordinator / People Operations role with autonomy and depth, without the pressure of standalone HR advisory accountability.

Important to Note

This role focuses on coordination, implementation and operational support. It works alongside senior People & Governance and WHS specialists and does not hold full employee relations or HR advisory accountability.

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📌 People & Capability Co-Ordinator (New South Wales)
🏢 Sanctuary Recruitment
📍 New South Wales