Waste Services Group (‘WSG’) is a major provider of waste collections, specialised services and post-collections services to the SME resource recovery market as well as being Australia’s largest integrated waste provider of ‘Managed Services’.

We connect our customers with tailored solutions they can rely on. Taking the challenge of making every day more sustainable.

The business is owned by US based private equity company, Carlyle Group managed out of its Australian office based in Melbourne. The business continues to have significant organic and inorganic growth and with our growth and sustainability plans, it is an exciting time to be joining the team.

About the Role

Start Date: Mid-August

We're looking for a motivated and detail-oriented administrator to join our VIC Collections Sales Administration team. This is a full time, office-based position located in Braeside, working Monday to Friday.

In this fast-paced and varied role, you'll provide essential administrative support to our Sales and Operations teams. Your day will involve managing customer accounts, maintaining accurate data, coordinating services, and communicating with both internal and external stakeholders to ensure smooth day-to-day operations.

This is an excellent opportunity for someone who thrives in a dynamic environment, enjoys problem-solving, and takes pride in delivering accurate, high-quality administrative support.





Key Responsibilities

- Maintain and update customer accounts, service data, and scheduling information in Wastedge
- Manage customer onboarding and offboarding processes
- Coordinate delivery and removal of bins and waste equipment
- Book and manage contractors and service providers
- Provide Account Managers with reports, customer data, booking schedules, and weight reports
- Handle escalated customer enquiries and service requests
- Investigate billing and invoicing discrepancies, including raising credits
- Process bookings, cancellations, and service updates

Skills & Experience

- 2+ years’ experience in sales administration, customer service, or administration roles
- Strong skills in data entry, CRM systems, and Microsoft Office
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and stakeholder management skills
- High level of attention to detail and accuracy
- Experience in the waste industry (advantageous)

Why Join Us?

- Join a growing, national business backed by a global investment firm
- Work in a supportive team environment with career development opportunitiesBe part of a company focused on sustainability and environmental impact
- Quarterly team gatherings and birthday celebrations that make everyone feel valued

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