Assistant Warehouse Manager

Location: Collingwood, Melbourne

Position: Full time, in person

Hours: Monday to Thursday, 9:00am to 5:00pm, and Friday, 9:00am to 3:00pm

Salary: $65,000 plus superannuation

About OTTWAY

OTTWAY is an Australian lifestyle and fashion brand inspired by travel, music and a slower way of living.

We are looking for an organised, reliable and hands on Assistant Warehouse Manager to join our small team in Collingwood. This is not a traditional warehouse environment. You will be working closely with our warehouse, customer service, retail and operations teams to ensure every customer and wholesale order is handled with care.

The ideal candidate must have an interest in fashion, ecommerce and customer experience. You will enjoy working within a small, friendly team and will be comfortable moving between physical warehouse tasks, order fulfilment, customer service and administrative responsibilities throughout the day.

This role is both physically and mentally demanding. It requires attention to detail, strong organisation, initiative and the ability to remain calm and accurate during busy periods.

Key Responsibilities

- Pick, pack and dispatch domestic and international online orders accurately and within 24 hours and maintaining a shipping accuracy target of 99%.
- Prepare and ship wholesale orders and stock transfers between OTTWAY locations.
- Support customer enquiries relating to orders, shipping, returns and product issues.
- Process returns, store credits and approved refunds promptly and accurately.
- Receive incoming stock and assist with inventory organisation and stock counts.




- Maintain a clean, organised and safe warehouse environment.
- Support the Warehouse Manager and Operations Manager during busy periods, launches and promotions.

About You

- Genuinely interested in fashion, ecommerce, retail or lifestyle brands.
- Comfortable working in a small, collaborative and friendly team.
- Highly organised with excellent attention to detail.
- Physically capable of lifting cartons, moving stock and being active throughout the day.
- Confident using computers and learning ecommerce, inventory and shipping systems.
- Able to communicate clearly and professionally with customers and colleagues.
- Reliable, punctual and accountable.
- Proactive and comfortable taking initiative without waiting to be asked.
- Calm and accurate when working under pressure.
- Happy to complete both physical warehouse work and administrative tasks.

Experience

Previous experience in ecommerce fulfilment, fashion, retail, customer service, wholesale operations or warehouse coordination will be highly regarded.

Experience using Shopify, inventory management systems, shipping platforms or customer service software would be beneficial, although training can be provided to the right person.

What We Offer

- A full time role with consistent weekday hours.
- An early finish every Friday (3PM)
- The opportunity to join a growing Australian fashion and lifestyle brand.
- A friendly and supportive small team workplace.
- Variety across warehouse operations, ecommerce, customer service and retail support.
- Staff benefits and discounts across OTTWAY products.

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