We are seeking a motivated Customer Support Representative to join our Ingleburn team. The current team is full of hardworking, energetic and committed people - and anyone recent joining the team needs to have these qualities.

The opportunity

We are seeking a motivated Customer Support Representative to join our Ingleburn team. The current team is full of hardworking, energetic and committed people - and anyone new joining the team needs to have these qualities.

Reporting to the Parts Team Leader responsibilities include:

- Provide a professional experience including answering phones promptly, responding to email and CRM case management enquiries
- The ability to make outgoing phone calls to new and existing customers
- Handle technical support enquiry calls from customers and engage other employees to address questions when required
- ERP customer order entry and ongoing management
- Quotation management, follow up quotes and resolve accordingly




- Ensure customer satisfaction with friendly efficient and timely communication Delivery and transport tracking enquiries

What you must have

- Well-developed customer interaction and parts interpretation experience
- Sound knowledge of pumping systems, gensets, lighting, diesel engines and mechanical equipment
- Experience of ERP utilisation
- High level of written and verbal communication skills
- Effective communication style to engage with customers and other employees Proficient with Microsoft computer packages
- Ability to correctly interpret documents such as operating, maintenance and spare parts manuals
- Knowledge of the M3 system (desirable)

What we can offer you

- A competitive salary matching experience + super
- Development of knowledge and skills in a niche industry – you will work on gen-sets, lighting towers and engines
- A fantastic team environment – we support each other and we are committed to the business succeeding

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📌 Customer Support Representative (City of Sydney)
🏢 Allight
📍 City of Sydney