Future Team Leader AU Air Team at Ignite. About the role The Future Team Leader for the AU Air Concierge Team plays a vital role in supporting the Cruise team. This position aids the Air Team Leader in managing daily operations, performance, and service delivery. The role focuses on leading a dynamic customer service team that handles various aspects of cruise aftersales, including upgrades, cancellations, retail and trade support, as well as comprehensive customer care.

Key facts

Location: Bundall, Gold Coast Engagement: Permanent Team: Cruise Team

What you’ll do

- Assist in overseeing the daily operations and performance of the AU Air Concierge Team.
- Support the team in delivering exceptional customer service related to cruise aftersales and other inquiries.

Requirements

- A minimum of 3 years of experience in a leadership role within a customer service environment.




- Proven track record in managing phone-based customer service teams.
- Solid knowledge of the cruise industry and related customer service practices.
- Excellent communication and interpersonal skills.

Nice to have

- Experience with CRM tools and customer service software.
- Background in the travel or hospitality sector.

Skills & tools

- Proficiency in Microsoft Office Suite and other relevant software applications.
- Familiarity with customer service metrics and performance evaluation techniques.

Practical notes

- Applicants must be eligible to work in Australia.
- Competitive salary and benefits package available.

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📌 Future Team Leader AU Air Team (Queensland)
🏢 Ignite
📍 Queensland