Support Worker - SIL, In-Home Care & Community Participation

Rainbow palm Support services - Traralgon VIC

Rainbow Palm seeks to empower participants to live life as independently as possible and offers a variety of attendant care supports to help them achieve their goals. We aim to provide premium supported services to permanent and respite residents within a smaller setting accommodation, such as Supported Independent Living, Specialist disability accommodation, through National Disability Insurance Scheme.

The business is committed to provide the best standard of care service to all residents and participants, enabling them to make the choices and decisions for their own lives independently. We pride in our services, ethics and values and keep residents’ best interest in the core business practice.

POSITION DESCRIPTION

We are seeking a dedicated, compassionate, and reliable Disability Support Worker to join our growing team. This multifaceted role combines high-quality personal care with active community engagement. You will support participants in maintaining their health, well-being, and independence within a residential (SIL/SDA) setting, while facilitating meaningful social and community participation aligned with their individual NDIS goals.

DUTIES & RESPONSIBILITIES

- Medication Assistance: Administer and prompt medication accurately in strict accordance with the participant’s medical plans and organisational policies.
- Personal Care: Assist with personal hygiene tasks—including grooming, bathing, dressing, and toileting—while promoting independence and preserving participant dignity.
- Health & Mobility: Support participants with physical therapy exercises, rehabilitation treatments, and the safe use of mobility aids (e.g., hoists, slide sheets, wheelchairs).
- Nutritional Support: Assist with meal planning, preparation, cleanup, and the delivery of fluids or modified diets, ensuring nutritional plans are followed.
- Clinical Support: Assist visiting nursing or allied health staff with specified, non-complex treatments within the scope of a support worker role.

2. Community & Social Engagement

- Goal Implementation: Plan and facilitate social, recreational, and capacity-building activities tailored to individual interests, choice, and NDIS goals.
- Community Outings:



Accompany and transport participants to community events, recreational activities, medical appointments, and personal outings.
- Social Connection: Foster meaningful connections to prevent isolation and loneliness, always respecting the participant's choice to engage.

3. Positive Behaviour Support & Safety

- Behaviour Support: Implement Positive Behaviour Support Plans (PBSP) and manage behaviours of concern safely and empathetically.
- Restrictive Practices Compliance: Ensure all crisis interventions strictly adhere to the guidelines set by the NDIS Quality and Safeguards Commission, completely avoiding unauthorised restrictive practices.
- Incident & Emergency Response: Respond quickly, calmly, and responsibly to emergencies or medical crises by following established first aid and emergency procedures.

4. Compliance, Documentation & Communication

- Aids & Communication: Support participant communication effectively, including the fitting and maintenance of hearing aids, communication devices, and glasses.
- Record Keeping: Maintain accurate, objective, and timely records of participant health data, activity participation, shift notes, and progress toward goals.
- Reporting: Observe, monitor, and report changes in a participant’s physical, mental, or emotional well-being to senior management immediately.
- Collaborative Practice: Work collaboratively with internal team members, families, and external allied health agencies to deliver seamless, coordinated support.
- Operational Support: Perform necessary household tasks—including general cleaning, hygiene sanitisation, laundry, and property maintenance—to maintain a secure, welcoming home environment.
- Flexible Support: Provide high-intensity 1:1 Community Participation (CP) or complex support as operationally required by the business.

SKILLS & EXPERIENCE

Mandatory Qualifications & Compliance Checks

- Dementia Specialisation:



Proven experience and specialized competency in supporting individuals living with dementia, cognitive decline, or memory loss.
- Industry Experience: Minimum of 2 years of experience working within disability support, complex personal care, or community-based settings.
- Education: Certificate III in Individual Support (Disability), Certificate IV in Disability, or a relevant health/community services qualification (or equivalent demonstrated industry experience).
- Worker Screening: Valid and current NDIS Worker Screening Check clearance.
- Child Safety: Current Working with Children Check (WWCC).
- Criminal History: Current National Police Check with no disclosable outcomes.
- First Aid: Current First Aid Certificate and CPR certification.
- NDIS Training: Completion of the NDIS Worker Orientation Module.
- Infection Control: Valid Infection Control training certification.
- Driver’s Licence: Valid Victorian Driver’s License and access to a roadworthy, fully insured vehicle.

Core Competencies & Attributes

- Ethical Framework: Deep commitment to upholding the NDIS Code of Conduct and NDIS Practice Standards.
- Interpersonal Skills: A caring, empathetic, perceptive, and patient personality with strong verbal and written communication skills.
- Time Management: Excellent organisational skills, reliability, and punctuality.
- Resilience: Strong decision-making skills and the ability to remain calm and work effectively under pressure.
- Physical Fitness: Physical capacity to perform manual handling tasks safely, including transfers and household duties.

MISSION & VALUES

Mission

To enhance quality of life by providing excellent care with compassion, dignity, and respect to people with disabilities.

Values

- Compassion: We nurture the lives of participants and colleagues, translating empathy into purposeful action.
- Respect: We work collaboratively and champion the fundamental human rights, choice, and control of all people.
- Honesty: We communicate transparently, openly, and sincerely with participants, families, and team members.
- Hospitality: We welcome others warmly and invite them to share the safe, supportive environment of Rainbow Palm.
- Excellence: We deliver high-quality, compliant services and set a benchmark of professional excellence in disability support.

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📌 Support Worker - SIL, In-Home Care & Community Participation (Traralgon)
🏢 Rainbow palm support services
📍 Traralgon