Join a team where ownership, integrity, and growth aren’t just words — they’re how we do IT.

At Imagine Now IT, we empower clients, grow our people, and deliver with purpose. This is a place where learning never stops, results matter, and your voice makes a real impact.

We’re looking for a skilled and motivated Senior Level 2 IT Helpdesk Technician who is looking to progress their career with great opportunities for growth and advancement, providing hands‑on technical support across a dynamic client base. Please note that this is NOT a remote role. The role will initially be casual/part time with view to full time work for the right candidate.

Imagine Now IT is seeking an experienced and driven Level 2 IT Helpdesk Technician within our fast‑paced, dynamic IT support team.

________________________________________

Key Responsibilities:

- Resolution of Level 2 technical issues across desktops, networks, cloud environments, and business applications.
- Collaborate with Level 3 engineers for deeper system issues and project deployments.

Reporting and Documentation:

- Maintain detailed, accurate documentation of support activities and resolutions.

________________________________________

What We’re Looking For:

- Cert 4/Diploma in Information Technology, Computer Science, or a related discipline.
- Certifications: MS365/Teams administration (essential); additional certifications (Azure, ITIL) highly regarded.
- Experience: 3–5 years in IT.
- Strong technical skills across Microsoft ecosystems, networking, hardware, and cloud services.




- Experience using ITSM platforms and working in SLA-driven environments.
- Exposure to VoIP systems such as 3CX is a bonus (training available).

________________________________________

Skills and Attributes:

- A proven reliable team member with a hunger to learn.
- Analytical with good decision‑making abilities.
- Exceptional communication and client service focus.
- Ability to remain calm and decisive under pressure.
- Passionate about delivering quality outcomes and constantly looking for improvement opportunities.

________________________________________

Why Join Imagine Now IT?

At Imagine Now IT, we don’t just fix problems — we empower people and businesses through smart, secure, and future‑ready technology solutions. Located in the heart of Maitland, we’re a passionate team driven by innovation, integrity, and the desire to make tech support genuinely human.

Here’s why our team loves working here:

Growth‑Focused Culture

We’re big on professional development. Whether it’s technical certifications, leadership pathways, or hands‑on project experience, we invest in your growth so you can thrive.

Supportive Team Vibe

You’re never just a number here.



Our collaborative environment means everyone has a voice, and support is always a tap on the shoulder (or a Teams call) away.

Work That Matters

We support businesses of all sizes — from local legends to enterprise clients — and every day brings new challenges and opportunities to make a real impact.

Cutting‑Edge Tech

From cloud‑first solutions to cybersecurity excellence, we stay at the forefront of technology so you can too.

Values‑Driven

We believe in doing IT the right way — with honesty, care, and commitment. Our clients trust us because we deliver more than service — we deliver peace of mind.

________________________________________

Our Values – What We Stand For

At Imagine Now IT, our core values shape everything we do — from the way we support clients to how we grow our team. When you join us, you’re not just taking a job — you’re stepping into a culture built on:

- Ownership & Initiative – Move forward, give your best effort, and learn from mistakes.
- Inspiring Confidence – Lead with clarity, friendliness, and proactive support that builds trust.
- Results, Not Excuses – We go the extra mile to deliver the best outcomes for our clients.
- Pure Intentions, Honest Actions – Integrity first. Always. Even when it’s tough.
- Always Learning, Always Growing – Personal growth and career development are non‑negotiables here.

If these values resonate with you, you’ll feel right at home at Imagine Now IT.

#J-18808-Ljbffr

📌 Level 2 IT Support Technician (Maitland)
🏢 Imagine Now IT
📍 Maitland