Are you an experienced receptionist who loves creating exceptional customer experiences and is ready to take the next step in your career?
Teeth On Wheels is one of Victoria's leading mobile dental providers, delivering positive dental experiences to thousands of children each year across schools and early learning centres.
We're looking for a proactive, organised and people-focused Senior Receptionist to join our growing Customer Service team based at our Tullamarine headquarters.
This isn't just another reception role. You'll become a key member of our operations team, supporting the day-to-day running of our mobile clinics while helping mentor and develop our reception team as we continue to grow.
Reporting directly to our Customer Service Manager, you'll have the opportunity to learn every aspect of our customer service operations, including school coordination, clinic scheduling and the systems that keep our mobile dental service running smoothly.
About the role
Your responsibilities will include:
Delivering exceptional customer service to parents, schools and patients
Supporting and mentoring members of the reception team
Assisting with school coordination and clinic scheduling
Managing phone and email enquiries
Working closely with our clinical and operations teams
Supporting daily administrative tasks and ensuring effective workflows
Learning multiple areas of the business to provide support where needed
Helping improve systems and processes as we continue to grow
About you
You'll be someone who:
Has previous reception or administration experience (healthcare experience is highly regarded)
Is organised and able to prioritise multiple tasks
Enjoys helping others and leading by example
Communicates confidently and professionally
Takes initiative and enjoys solving problems
Is adaptable and enjoys working in a fast-paced environment
Wants to build a long-term career with opportunities for growth
Loves being part of a positive, supportive team
Why join Teeth On Wheels?
Be part of a growing organisation making a genuine difference in children's health
Opportunities for career progression as the business continues to expand
Learn every aspect of our customer service and operations function
Supportive leadership team committed to your development
Modern office based in Tullamarine
Work with a passionate team that genuinely enjoys what they do
If you're looking for more than just a reception role and want the opportunity to grow into a leadership position within a dynamic and expanding organisation, we'd love to hear from you.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have in the healthcare services industry? How much notice are you required to give your current employer? How many years' experience do you have as a dental receptionist? What's your expected hourly rate? Do you have a current Working With Children (WWC) Check? Do you have a current Australian driver's licence?
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📌 Senior Receptionist | Customer Service Team (City of Hume)
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📍 City of Hume
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