We are a dynamic, national commercial cleaning provider, firmly positioned in the mid‑market and experiencing significant expansion. With a established presence in every state and territory across Australia, our footprint is truly nationwide.
Our strategic objective is to fuel our continued growth by enhancing our operational framework through a dedicated leadership initiative. This program is designed to empower our management team, fostering a culture of excellence that directly translates into superior value for our clients.
Key Responsibilities
- Owning the performance and client satisfaction for a portfolio of commercial cleaning accounts.
- Acting as the main client contact, resolving issues and answering questions quickly and effectively.
- Performing regular site inspections to audit quality and pinpoint opportunities for improvement.
- Working with internal teams to schedule staff and allocate resources efficiently.
- Developing plans to increase client retention and grow your accounts.
- Reporting on account performance using key data and client insights.
- Keeping ahead of industry trends and best practices to continuously elevate our service.
Ideal Candidate
- A minimum of five years' experience within the commercial cleaning sector.
- At least three years dedicated to a client-facing account management role, directly overseeing commercial cleaning portfolios.
- Exemplary communication and interpersonal abilities, demonstrated by a capacity to cultivate trusted client partnerships.
- Superior organizational and time-management skills, with a proven ability to prioritize effectively and deliver on commitments.
- A documented history of exceeding client expectations and enhancing satisfaction levels.
- Working knowledge of industry-standard cleaning methodologies, equipment, and occupational health and safety regulations.
- Advanced competency in the Microsoft Office suite and Customer Relationship Management (CRM) platforms.
- A proactive and adaptable approach, thriving in a dynamic, fast-paced setting.
Benefits
- A competitive remuneration package + tools of trade.
- Performance-based, well-structured work culture.
- Additional leave perks with a genuine focus on work/life balance.
- Numerous career development pathways, tailored training and development programs, and mentorship programs.
ISS Facility Services – Surfers Paradise, Gold Coast QLD
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📌 Client Services Manager - Brisbane (City of Gold Coast)
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📍 City of Gold Coast
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