Job Title: Christmas Experience Area Manager (Seasonal)
Location: Sydney & Surrounds, NSW
Employment Type: Contract / Seasonal (July ****- January ****)
Do you LOVE to CREATE MAGIC?
Are you a natural leader who thrives in a fast-paced, customer-focused environment?
Do you love bringing teams together to create magical experiences?
If so, we have an exciting opportunity for you to join Scene to Believe as a Christmas Experience Area Manager this festive season.
At Scene to Believe, we create magical photography experiences for families across Australia – including our iconic Santa photography activations in shopping centres nationwide.
We're looking for an energetic, people-focused leader to oversee multiple Christmas sets across the Sydney region, ensuring every family who visits us walks away with a memory that lasts a lifetime.
You get a direct line to SANTA
This is a seasonal leadership role where no two days are the same.
You'll lead frontline teams, manage daily operations, and be the go‐to person for both your teams and centre management – all while helping to deliver the magic of Christmas.
This role is unique, creating memories for people is one of the best experiences in the world.
What You'll Be Doing
Leading & Supporting Teams
Lead, motivate, and support Site Managers and frontline teams across multiple locations
Foster a positive, values-led team culture focused on professionalism, accountability, and teamwork
Model and reinforce high-performance behaviours and a commitment to exceptional customer experiences
Recruit, onboard, and train seasonal staff (excluding Santa Characters, which are centrally recruited)
Operational Excellence
Oversee daily operations across multiple Christmas sets, ensuring each site delivers a safe, seamless, and magical customer experience
Monitor service quality, presentation standards, and customer feedback – taking corrective action where needed
Act as the operational point of contact for centre management,



resolving issues promptly and professionally
Ensure all sites comply with company policies, safety standards, and client expectations
Rostering & Workforce Planning
Oversee the creation and publishing of accurate weekly rosters for all sites in your region, ensuring shifts are fully covered with trained and compliant team members
Conduct weekly compliance checks to ensure all team members have valid Working With Children Checks (WWCC) and completed mandatory training
Approve timesheets and ensure submitted hours align with approved rosters
Proactively identify and resolve coverage gaps before trading hours
Financial & Operational Reconciliation
Own daily financial reconciliation for each site in your region, ensuring all sales and transactions are reviewed and confirmed
Investigate variances, missing transactions, or system anomalies promptly
Reinforce correct POS processes at site level to protect revenue integrity
Safety & Wellbeing
Enforce WH&S; procedures and monitor compliance across all sites
Maintain a safe and respectful environment for all team members – addressing physical and psychosocial risks including wellbeing, bullying, and harassment
Ensure incidents, hazards, and concerns are reported and escalated through appropriate channels
Who You Are
You're a natural leader who thrives on keeping things running smoothly.
You're calm under pressure, adaptable, and know how to bring out the best in your team.
You are fun, Energetic, and playful.
Loving Christmas is a plus.
You'll bring:




Proven leadership experience in a customer-facing environment – retail, events, hospitality, or similar
Strong communication and interpersonal skills – you know how to keep stakeholders informed and build strong relationships
Excellent problem-solving abilities – you can think on your feet and find solutions quickly
Experience with rostering, workforce planning, or team scheduling
Confidence with financial reconciliation and attention to detail
A valid driver's licence and access to a reliable vehicle for travel within your assigned area
Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
It would be great if you also have:
Experience in event photography, Christmas activations, or seasonal operations
Experience using rostering or HR systems (e.g., Tanda, Deputy)
A passion for creating memorable customer experiences
Why Join Scene to Believe?
Be part of creating the magic of Christmas for families across Australia
Work in a fast-paced, dynamic, and supportive team environment
Gain valuable leadership experience in a well-known and loved brand
Competitive remuneration and the opportunity to work during the most wonderful time of the year
A workplace that values professionalism, creativity, and care
What We Offer
Short-term seasonal contract
Competitive salary: $67,500 – $70,000 per year (pro-rata)
Supportive team culture with a focus on leadership development
The prospect to be part of something truly special – bringing joy to families across the country
Working Arrangement
This role is seasonal, aligned to our peak Christmas trading period.
You will be required to work across the Christmas season, with full availability required from approximately October through to late December.
Travel within your assigned region is required, so access to a reliable vehicle is essential.
Working Holiday Visa holders with relevant experience are encouraged to apply.
#J-*****-Ljbffr

📌 Christmas Experience Area Manager (New South Wales)
🏢 Scene to Believe
📍 New South Wales