Digital Business Analyst x 2 - 6 month contractsGenesis Recruitment Solutions – Parramatta NSWServiceNow implementation and HCD experience highly desiredParramatta based3 days in office per weekStrong BPMN process modelling capabilityServiceNow implementation and HCD experience highly desiredThis high-profile initiative is transforming the developer customer journey by replacing legacy systems, streamlining business processes, automating manual activities and delivering enhanced self-service capabilities.
Experience working with ServiceNow modules below:Public Sector Digital ServicesCustomer Service ManagementAutomation EngineKey ResponsibilitiesFacilitate workshops and stakeholder engagement activities across business and technology teamsElicit, analyse and document business and functional requirementsDevelop process models using BPMN 2.0Work closely with Product Owners, SMEs, Architects, UX Designers,



Technical Leads and Project ManagersCollaborate with third-party vendors and delivery partnersContribute to the delivery of customer-facing digital products and servicesRequirements5+ years Business Analysis experience delivering complex digital transformation initiativesStrong experience facilitating workshops and managing diverse stakeholder groups Solid BPMN process modelling capabilityExperience working within Agile and Scrum delivery environmentsExperience with Public Sector Digital Services (PSDS), Customer Service Management (CSM) and Automation Engine (AE)Highly DesirableServiceNow implementation experienceHuman Centred Design (HCD) or Design Thinking experienceExperience working within large corporate, utility, government or enterprise environments
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📌 Digital Business Analyst X 2 - 6 Month Contracts (New South Wales)
🏢 Genesis Recruitment Solutions
📍 New South Wales