The Museum Experience team is responsible for delivering high-quality, engaging and accessible visitor experiences.
From visitor services to a range of tours, the Museum Experience team ensures that every visitor encounter is welcoming, informative and memorable.
The Bookings and Senior Museum Experience Officer provides operational and administrative support to the Museum Experience team by managing tour bookings, delivering client-focused visitor services, and ensuring the productive scheduling of tours and programs.
The role combines administrative oversight of tour bookings with frontline engagement with visitors, including guiding tours and supporting the training and development of Museum Experience Officers.
Duties will include booking administration, assisting with team scheduling, operational support through on the-floor visitor services, facilitating tours, assisting with team training, stakeholder engagement, as well as minor project work.
The key duties of the position include:
Under the direction of the Manager Museum Experience, the Bookings and Senior Museum Experience Officer will be required to:
1. Provide high-quality customer service across multiple channels (phone, email and online systems) and in person.
2. Manage public visitor bookings enquiries in line with established procedures, maintaining accurate records to support operational requirements.
3. With guidance, coordinate tour schedules within defined capacity,



staffing and operational guidelines; monitoring forward bookings and flagging scheduling issues to leadership.
4. Act as a senior member of the Museum Experience team, supporting the delivery of tours to a high standard, assisting with training and stakeholder engagement.
5. Undertake a range of administrative tasks and minor project work to support the Museum Experience team including maintaining data and creating resources using a variety of software applications.
6. Advocate MoAD tours and programs in industry trade shows, as required.
Eligibility
To be eligible for this position at MoAD, applicants must:
be an Australian Citizen; and
have a security clearance or be willing to undertake the process to obtain a baseline clearance (after commencement); and
have, or be willing to undertake the process to obtain, a Working with Vulnerable People registration; and
be willing to provide identity documents and undergo an identity pre-employment check through a Document Verification Service, if you are deemed to be the successful candidate.
Notes
Suitable candidates may be placed in a merit pool from this selection process and the pool may be used to fill similar ongoing or non-ongoing roles.
Non-ongoing vacancies filled from a merit pool may be offered as a specified term.
Applicants may have their application and assessment results shared with other Australian Public Service (APS) agencies looking to fill similar roles.

📌 Bookings And Senior Museum Experience Officer (Canberra)
🏢 Museum of Australian Democracy - Old Parliament House
📍 Canberra