Administration & Intake Trainee – Certificate III in BusinessFull time, PermanentNo experience requiredRemoteHybrid10d ago , from Illawarra Mercury Job BoardAdministration & Intake TraineeCertificate III in BusinessPermanent Full-Time | Primarily Remote | Anywhere in AustraliaLaunch your career in a diverse, people-focused role with a national organisation making a genuine difference.Are you organised, motivated and quick to learn?
Do you notice the details others miss, enjoy helping people and like the idea of a role where no two days are the same?
Wellspace Australia is seeking a motivated and capable Administration & Intake Trainee to join our remote national team while completing a Certificate III in Business.This is a genuine entry-level opportunity for someone who learns quickly, takes initiative and is excited to develop broad experience across administration, participant intake, customer service, recruitment, marketing, compliance and business operations.No previous experience is required.
We are looking for someone with a great attitude, strong potential and a genuine willingness to learn.Whether you are beginning your career, changing careers or returning to the workforce, we would love to hear from you.
Mature-age trainees and career changers are encouraged to apply.About Wellspace AustraliaWellspace Australia is a nationally registered NDIS provider specialising exclusively in Support Coordination, Specialist Support Coordination and Psychosocial Recovery Coaching.Supporting almost 1,200 participants across Australia, we operate through a fully remote national model and are committed to helping people with disability achieve greater choice, independence and quality of life.As our organisation continues to grow, we are excited to invest in the right person and support them to build a rewarding career with Wellspace.About the RoleThis is a varied, hands-on traineeship offering the opportunity to learn many different aspects of a successful national organisation.With comprehensive training, mentoring and guidance, you will gradually build confidence, develop valuable business skills and take on greater responsibility.Your role will include assisting with:Referrals, Intake and Customer ServiceAnswering reception calls and communicating professionally with participants, families, providers and stakeholdersMonitoring shared inboxes and following up enquiries and requestsAssisting with participant referrals,



intake and allocationsGathering information and maintaining accurate participant recordsSupporting positive relationships with participants and referral partnersRecruitment and Team Member OnboardingAssisting with recruitment campaigns and job advertisementsReviewing applications and resumesConducting initial telephone screenings with guidanceCoordinating interviews, reference checks and onboarding activitiesCompleting administrative and compliance checks for new team membersMarketing and CommunicationsPreparing and publishing social media contentAssisting with Canva designs, promotional materials and business resourcesSupporting marketing, networking and referral-generation activitiesHelping maintain a professional and consistent Wellspace presence across social media platformsAdministration and Business OperationsPreparing, formatting and checking documents and correspondenceManaging data entry, spreadsheets, records and registersPreparing meeting agendas and taking minutesAssisting with quality, compliance and continuous improvement activitiesSupporting basic invoicing, accounts administration and reportingAssisting managers and team members with daily tasks and projectsHelping wherever required to support the smooth operation of the organisationThis is a true all-rounder role.
No two days will be exactly the same, and you will be encouraged to ask questions, contribute ideas and get involved across the organisation.About YouWe are looking for someone who:Is highly motivated, proactive and eager to contributeLearns quickly and adapts confidently to new tasks and systemsHas excellent attention to detail and takes pride in producing accurate workCommunicates warmly and professionally, both verbally and in writingIs comfortable answering calls and speaking with a wide range of peopleIs organised and able to manage different tasks and prioritiesIs willing to take initiative while continuing to learn with supportCan follow established processes while also using common senseHas a positive attitude and is happy to help wherever requiredEnjoys variety and being part of a busy,



collaborative teamRepresents themselves and Wellspace professionallyWants to contribute to an organisation that makes a genuine difference in people's livesExperience or an understanding of administration, customer service, disability, health, aged care or community services will be highly regarded but is not essential.Familiarity with Microsoft 365, including Outlook, Teams, Word, Excel and SharePoint, together with social media platforms or Canva, would also be beneficial.
Training will be provided.Remote Work and Travel RequirementsThis position is primarily performed remotely.
The successful applicant must have:A private and professional home workspace where they can work without interruption throughout the dayReliable internet accessThe motivation, reliability and communication skills required to work effectively within a remote teamThe flexibility and willingness to travel to attend regular in-person office days, team activities, training and other business events as requiredApplicants may be based anywhere in Australia but must be willing and able to travel when required.Pre-Employment RequirementsBefore commencing employment, the successful applicant will be required to:Hold a current NDIS Worker Screening CheckHold a current Working with Children Check, or equivalent clearance applicable to their state or territoryHave an active myID account to complete required NDIS Commission access and onboardingAny offer of employment will be subject to these requirements being completed and verified.What We OfferPermanent full-time employmentCompletion of a Certificate III in BusinessComprehensive training, mentoring and ongoing supportPrimarily remote work, with the flexibility to work from anywhere in Australia and attend regular in-person office days and team activitiesPractical experience across administration, intake, recruitment, marketing, compliance and business operationsA varied role where you can develop a broad range of valuable and transferable skillsA supportive and collaborative national teamMeaningful work within an organisation supporting people with disabilityThe opportunity to grow and develop with a successful and expanding national organisationWe are not looking for someone who already knows everything.We are looking for someone who is curious, capable and ready to learn, someone who notices what needs to be done, gets involved and approaches every task with enthusiasm and care.This is an excellent opportunity to gain a nationally recognised qualification, develop valuable real-world experience and become an important part of an organisation making a meaningful difference across Australia.
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📌 Administration & Intake Trainee – Certificate Iii In Business (New South Wales)
🏢 Wellspace Australia
📍 New South Wales