Description and RequirementsABOUT THE ROLEThis is a high-impact leadership role at the center of a >$1B Australian business, responsible for shaping how we leverage data, analytics, and AI to drive commercial performance and customer experience.You will be a resilient and tenacious leader who can demonstrate experience in building strong relationships and managing senior stakeholders with strong analytical and reporting skills.This is not a pure management role.
We are looking for a hands-on leader who is equally comfortable building dashboards, analysing data, and driving change as they are leading a team.The role will have delegated ownership for selected commercial operations metrics and execution priorities.
This ensures the Head of Sales Operations is empowered to help drive business outcomes directly, not simply advise, report or track actions.KEY RESPONSIBILITIESCOMMERCIAL INSIGHTS, ANALYTICS & EXECUTIONAct as trusted advisor to the Australian Leadership Team for data, insights and analyticsDeliver actionable insights through advanced analytics and storytellingOwn end-to-end analysis from data extraction to executive recommendationsDesign, evolve and lead the Business Management System to support the strategy executionOwn selected revenue and profitability operations metrics, with clear accountability for insights, actions and follow-through, such as sales productivity, supply prioritization, CXLead the tender pursuit team in delivering high-quality,



customer-focused proposals and tender responses that showcase Lenovo's value and capabilities.ANALYTICS TOOLS & PLATFORMS (POWERBI & D365)Design and build PowerBI dashboards to drive performance visibilityLeverage D365 and other systems to create unified business insightsImprove data quality, governance and consistencyDrive adoption of self-service analyticsPLANNING & MARKET INTELLIGENCEOwn forecasting, planning and performance trackingDrive market intelligence analysis and insightsIdentify growth opportunities and profitability leversConnect demand, supply, pipeline and market intelligence to support prioritisation decisions and trade-offs across the businessAI & INNOVATIONIdentify and apply AI opportunities across sales operations and analyticsPartner with global teams to pilot and scale AI use casesEmbed AI-enabled decision making into workflowsTRANSFORMATION & CHANGELead cross-functional transformation initiativesRedesign processes and ways of workingDrive adoption of new tools and capabilitiesMobilise cross-functional stakeholders to resolve operational blockers and ensure actions translate into measurable business outcomesLEADERSHIPLead and develop a high-performing teamBuild a culture of accountability and continuous improvementIDEAL CANDIDATE PROFILECORE CAPABILITIESStrong hands-on data analytics capabilityAdvanced PowerBI experience or similar data analytics experienceExperience with D365 or similar platformsAbility to translate data into business insightsStrong understanding of sales operationsMINDSETDoer mindset with hands-on approachProven ability to drive changeStrong stakeholder managementComfortable in quick-paced & complex environmentsQUALIFICATIONSRelevant degree or equivalent experienceICT industry experience preferredExperience with AI-driven analytics is a plusAdditional Locations:Australia - New South Wales - North SydneyAustraliaAustralia - New South WalesAustralia - New South Wales - North Sydney
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📌 Head, Sales Operations Au (New South Wales)
🏢 Lenovo
📍 New South Wales