Client Service Officers & Housing Specialists
Location: Various locations across Sydney and NSW - Maroubra, Strawberry Hills, Waterloo, Redfern, Glebe.
Grade: Clerk grade from 2/4 to 5/6 - depending on role and experience
We are partnering with Homes NSW, the NSW Government division which leads the delivery of public housing across NSW, to invite expressions of interest for current and upcoming Client Service Officers and Senior Client Service Officer (Specialist) professionals to join their Housing Services teams.
We're seeking candidates across a range of experience levels, from entry-level through to those experienced in tenancy, housing and complex needs support.
About the Opportunity
These roles sit within Homes NSW, the NSW Government division which leads the delivery of public housing across NSW, supporting some of the most vulnerable members of our community through housing, tenancy and support services.
We are recruiting across three levels:
Client Service Officers (CSO) - entry to intermediate level roles supporting tenancy and housing services
Senior Client Service Officers (SCSO) - experienced professionals with strong case management and stakeholder skills
Senior Client Service Officers (Specialist) - experts in complex needs, case coordination and service brokerage
The CSOs and SCSO play a vital role in delivering person-centred, trauma-informed services, including:
Supporting clients with housing applications, tenancy matters and sustaining their homes
Managing public housing tenancies and addressing tenancy or neighbourhood issues
Working closely with internal teams and external providers to coordinate support services
Engaging with vulnerable clients, including those with complex needs
Contributing to stronger communities through participation and engagement initiatives
Maintaining accurate client and property records and navigating housing systems
For Senior & Specialist roles, you will also:
Manage complex cases, disputes and tenancy matters (including stakeholder negotiations)
Provide coaching,



mentoring and guidance to team members
Coordinate case management plans and broker services for clients with complex needs
Build solid partnerships across community, government and support services
Drive improved service delivery outcomes through collaboration and expertise
About You
You're someone who combines empathy with professionalism and can confidently navigate complex environments.
We're looking for people who are:
Passionate about supporting Aboriginal and Torres Strait Islander communities
Strong communicators who build trust and meaningful relationships
Resilient and capable of managing challenging situations with empathy
Solutions-focused and confident working within policy and systems
Collaborative team players who thrive in fast-paced environments
For Senior & Specialist roles, you'll also bring:
Experience managing complex client needs and stakeholder relationships
Strong problem-solving and decision-making capability
Experience coaching, mentoring or supporting team development
Current NSW Driver's Licence
Willingness to complete relevant background checks (WWCC, National Criminal History Check)
Ability to work directly with clients in the field and in community settings
Competitive NSW Government salary package
Superannuation and leave loading
Flexible working arrangements where operationally possible
Ongoing professional development and leadership training
Career progression opportunities across Homes NSW and DCJ
Meaningful work that positively impacts communities
Diverse and inclusive workplace culture
Homes NSW is at the forefront of addressing the housing crisis-delivering public social and affordable housing and supporting over 262,000 tenants across the state.
When you join, you'll be part of a team that:
Puts people and communities at the centre of everything they do
Values lived experience, cultural capability, and inclusive practice
Offers meaningful leadership work with real community impact
Supports career progression, leadership development and continuous learning
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📌 Client Service Officers & Housing Specialists (New South Wales)
🏢 swaggie
📍 New South Wales