Head of Accounts
Born Social | Port Melbourne | Hybrid (3 days WFH, 2 days in office)
Born Social is a social-first creative agency with teams in Melbourne and Brooklyn, NYC.
We help brands grow through strategy-led social media, content, paid ads and digital marketing, and we're looking for a Head of Accounts to lead our account management team from our Port Melbourne office.
About the role
This is a senior leadership role for someone who loves social media, knows how to run a strong team, and is confident owning client relationships without needing to lean on anyone else to get things done.
You'll manage your own portfolio of up to 6 clients, so you're still hands-on and close to the work.
You'll be a senior point of contact for clients, handling concerns and tricky conversations directly and calmly, and you'll have a real seat at the table when it comes to shaping the direction of the agency.
What you'll be doing
Leading, mentoring and supporting a team of up to 3 Account Managers, with regular check-ins to keep every account on track
Owning the strategic direction of our social media management clients, driving performance, retention and results
Managing your own portfolio of up to 6 clients, overseeing content planning, copywriting direction, community management, influencer coordination and shoots
Acting as the senior escalation point for client issues, resolving them with confidenceLeading difficult conversations around scope,



performance and feedback
Contributing to management decisions alongside the Director, General Manager and Creative Director
Supporting current business with quotes, proposals and pitches
Owning and streamlining our account management processes and systems
What we're looking for
5+ years in a senior social media or digital marketing role, ideally agency side
Proven experience leading, mentoring or managing a team
Strong strategic thinking and the ability to keep multiple accounts tracking toward client goals
Confidence handling client concerns and difficult conversations independently
Solid commercial awareness across budgets, scope and upsell opportunities
A deep understanding of Instagram, TikTok, Facebook, YouTube and LinkedIn, including what actually performs and why
Excellent copywriting skills across different brand voices and industries
Experience with content shoots, community management and influencer/UGC
Comfortable with tools like Sked or Later, Google Workspace, Dropbox, Slack, Trello, Figma and Adobe
A current driver's licence and access to a car for shoots and client meetings
A genuine interest in social, content and digital trends, and a calm, solutions-focused approach under pressure
The details
This role is based out of our Port Melbourne office, working 3 days from home and 2 days in the office each week.
Sound like you?
#J-*****-Ljbffr

📌 Head Of Accounts (Social Media) (Melbourne)
🏢 Born Social
📍 Melbourne