Online Sales & Customer Care ExecutiveLocation: Norwest NSWJob Details: Part-Time - Hybrid after trainingAre you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team?
Join Inchcape Australia, part of Inchcape's global network.
You'll play a key part in delivering great experiences for our customers and colleagues.
With lots of engaging opportunities and challenges for you to explore that will take us, and your progression, to the next level.About the roleWe are looking for an Online Sales & Customer Care Executive to join our team at Norwest and play an important role in supporting customers throughout their online vehicle purchase journey.This is a varied role combining customer care, online sales support and social media engagement.
You'll connect with customers across multiple channels, qualify online enquiries, support vehicle orders, and ensure leads are directed to the right dealer partners.You'll also help monitor and respond to social media interactions, providing professional and timely support while protecting and enhancing the customer experience.
This is an excellent opportunity for someone who enjoys building relationships, solving problems and delivering exceptional service in a modern digital environment.What you'll doQualify and manage online customer enquiries and sales leadsSupport customers through the online vehicle purchasing journeyCoordinate with dealer partners to ensure seamless lead handoverMonitor and respond to customer enquiries across social media channelsDeliver professional support via phone, email and digital platformsBuild positive relationships with customers and internal stakeholdersResolve customer concerns with empathy and professionalismMaintain accurate customer records and documentationContribute ideas to improve customer experience and online processesSupport brand reputation through high-quality customer interactionsAbout youYou are a customer-focused professional who genuinely enjoys helping people and creating positive experiences.




You communicate confidently, remain calm under pressure, and know how to manage challenging conversations with professionalism and empathy.You are organised, proactive and comfortable working across multiple channels, including phone, email and social media.
Strong written communication skills are essential, as you'll regularly engage with customers online and represent well-known automotive brands.To be successful, you will have:Minimum two years' experience in a customer-focused roleExcellent written and verbal communication skillsStrong grammar, attention to detail and professionalismExperience managing customer enquiries and resolving issuesAbility to build rapport and maintain customer relationshipsResilience and confidence handling complex customer situationsStrong organisational and time management skillsSales, lead qualification or online customer support experience will be highly regardedWe offer youVaried Role: Enjoy a mix of customer care, online sales support and social media engagementCareer Development: Gain exposure to online sales, stakeholder management and customer experienceSupportive Team: Join a collaborative environment that values learning and teamworkGlobal Brand: Build your career with a leading international automotive organisationOpportunity for everyoneInchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.About usInchcape is the leading global automotive distributor operating in 38 markets.
We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.Our diverse global team of over 16,000 colleagues foster an inclusive and collaborative culture, delivering brilliant experiences for our customers and partners.Inchcape Australasia employs over 1,200 team members across Australia and New Zealand.
Our portfolio includes vehicle distribution for world-renowned brands, market-leading fulfilment solutions, exceptional retail experiences and tailored financial services.
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📌 Online Sales & Customer Care Executive (New South Wales)
🏢 Subaru
📍 New South Wales