At IAG,we'reready for you.We'rethe largest general insurance group in Australia and New Zealand.
Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting theirambitionsand making insurance accessible.Lead from the front in a role where your impact is felt every day.
As Team Leader,you'lltake ownership of daily work allocation, ensuring your team is set up for success while delivering consistent, high-quality underwriting outcomes and exceptional customer service.You'llcoach and develop your people, building capability and confidence while fostering a culture of continuous improvement.
With a strong focus on quality and efficiency,you'llidentifysmarter ways of working, enhance team performance, and ensure every decision reflects a customer-first mindset.This role is perfect for a motivated leader who thrives in a fast-paced workplace, is passionate about developing others, and is driven to deliver both outstanding service and strong operational results.WhatYou'llDoDrive partner advocacy by delivering quality service outcomes and resolving escalated issues promptlyMonitor team customer interactions and providetimely, constructive feedback to lift performanceSupport the Manager to motivate and inspire the team to deliver best-in‐class customer serviceAllocate resources and assign work to meet daily, weekly, and monthly operational plansEnsure tailored coaching plans are executed to achieve customer, growth, and efficiency targetsMaintain strong governance by adhering to Group policies and proceduresDemonstrate IAG values and lead through the IAG Way in all interactionsFoster a safe, inclusive environment that supports wellbeing and engagementLead coaching, capability uplift, and resource planning to drive continuous improvementExecute action plans to strengthen team capability, quality outcomes, and performance standardsThis is a twelve month fixed term role, which offers a flexible hybrid work model based in Gadigal Country (Sydney).




WhatYou'llBringProven experience leading and coordinating a team, with at least 3 years in a Team Leader roleStrong ability to prioritise workloads and deliver against KPIs and organisational goalsEnergetic leader who builds a positive, high‐performing team cultureSound judgement and business acumen with strong organisational skillsExcellent customer service, conflict resolution, and stakeholder management capabilitiesRelevant insurance knowledge, including a Certificate IV (or Diploma) and understanding of General Insurance products and operationsWhatWe OfferBoosted superannuation with 13% as standard.20 days annual leave + 5 daysMyLeave(extra leave forwhat'simportant to you).
Work from home and many more flexibility options withmyFlex.Up to 50% off personal insurance, including home and motor insurance.Partner discounts on private health insurance, tech & appliances, and many more.Industry-leading 20 weeks paid parental leave.Access to LinkedIn Learning, the award‐winning IAG Academy, studyassistanceand secondment opportunities.
*employmenttype eligibility criteria applyApplications close: Monday 10 August *******:59PM AEDTAdjustments and SupportIf you require any support or adjustments toparticipateequitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.More About UsAs part of IAGyou'llenjoy a world of career opportunities, a purpose‐led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.
That'snot just words.
It'sour people promise.We'reready for you with unexpected opportunities for your career, your work-lifeand your ability to make a difference.
We celebrate all viewpoints shaped by life experiences andculture, andare guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
We collaborate on Indigenous‐led solutions that enable growth and create meaningful change for our customers and employees.
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📌 Team Leader, Commercial Underwriting (New South Wales)
🏢 Iag
📍 New South Wales