Schweitzer Engineering Laboratories (SEL)are currently seeking to hire a Full - Time Customer Service Representative / Customer Account Specialist - located in our Sydney office.
This role will join the growing Sydney office of Sales Managers, Technical Support and Project Engineers.
SEL invents, designs, and builds digital products and systems that protect power grids around the world.
This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost.
A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since **** and now serves customers worldwide.
Our mission is simple: to make electric power safer, more reliable, and more economical.
The Values we seek in the individuals at SEL: Quality, Customer Focus, Discipline, Communication, Integrity, Creativity, Community, Ownership and Dignity of Work.
About SEL
About the Role
Reporting to the CustomerService Supervisor your responsibilities will include:
Providing an excellent level of customer service and communication to customers, internal sales managers and engineers
Accurate entry of sales orders
Preparing quotations, addresslogistic issues, trackshipments, and sendsales order acknowledgments to customers
Creating and maintain records indatabases
Assisting the Sales & Customer Service division to achieve service KPIs




Providing support for customer training and marketing event activities
Maintaining relationships with alternative business divisions (ie Finance and Legal) to ensure credit terms and contract terms and conditions processes are adhered to
Assisting with preparations of tender documentation
General administrative duties
As the successful candidate you should have the following:
Related business or customer service experience
A strong customer focus with excellent verbal and written communication skills (strong English proficiency required)
Demonstrated experience in a data entry/customer service/account management role, including order processing and logistics, utilising ERP and CRM tools ( ie Salesforce )
Ability to learn concepts and technical details of products
Strong computer skills
Excellent attention to detail with a high degree of accuracy
Strong initiative and problem-solving skills, utilising available tools and resources
Strong organisation skills withexcellent time management
Ability to work independently as well as cooperatively in an Australian wide team setting
Alignment with SEL's Values
Ability to travel domestically, if required (limited)
Please note that you must be eligible to work in Australia without sponsorship to apply for this position.
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📌 Customer Service Representative / Customer Account Specialist (New South Wales)
🏢 Schweitzer Engineering Laboratories
📍 New South Wales