Job description

As a night receptionist your will be responsible of following;
Greet and assist late-arriving guests with check-ins and early check-outs.
Handle guest and residential tenants and owners inquiries, requests, and complaints efficiently and professionally.
Conduct regular building walks to ensure guest and building security.
Address any safety concerns or disturbances, coordinating with security if necessary.
Maintain records of incidents and escalate to management when necessary.
Answer phone calls, respond to emails, and process reservations or cancellations.
Manage hotel software to update room statuses, and guest preferences.
Report any maintenance or operational issues encountered during the shift.
Ensure the comfort and satisfaction of all guests and residents throughout the night.
Provide information and assistance regarding hotel amenities, local attractions, and transportation.
Handle emergencies such as fire alarms,



medical incidents, or guest conflicts, following hotel and building procedures.
Coordinate with local authorities (police, fire department) when necessary.

Qualifications:
Previous experience in a similar role within the hospitality industry is preferred
Solid numerical and analytical skills with attention to detail
Versatile and able to embrace and respond effectively to change
Excellent communication and interpersonal skills with ability to communicate with all types of guests and team members
Flexibility to work a rotating roster, including weekends and public holidays

Job Type: Part time

Pay: $26.44 per hour

Experience:
Hotel Receptionist: 1 year (Preferred)

Work Authorisation:
Australia (Preferred)

Work Location: In person

📌 Night Hotel Receptionist/gsa Haymarket
🏢 APX Hotels Apartments
📍 Haymarket