Customer Success Specialist/ Service Sales RepresentativeThe Customer Success Specialist is responsible for driving customer retention and service revenue while ensuring efficient day-to-day service operations.
This role combines proactive customer engagement with operational support, including contract management, job coordination, and service delivery follow-up, to deliver a seamless end-to-end customer experience.Assess client's current asset status, their future needs and requirementsAnalyse customer revenue trend and identify growth opportunities for managementLeverage installed base insights to identify product, service, calibration, and upgrade opportunitiesProactively engage customers with lifecycle insights (e.g. obsolescence, compliance risks)Promote service offerings including calibration, repair, and bundled support plansPrepare and structure service quotations, including calibration, repair, and support offeringsSupport Sales with qualified leads for upgrade, trade-in, and service opportunitiesManage support and service contracts (e.g. SLAs)Track contract entitlements, coverage, and renewal timelinesEnsure contractual obligations (response time, service scope) are metCoordinate with internal teams to deliver services in line with contract commitmentsSupport calibration and service campaigns through customer segmentation and outreachIdentify gaps in service coverage and drive service attach initiativesAssist in executing lifecycle programs (e.g. end-of-life replacement, upgrades)Service offering quote:Assists D-S&O; in analysing the source of service-related order income and cost reportsSupports D-S&O; in interpreting service-related financial reportsAssist in marketing and promotional activitiesCreate, organise,



and maintain client portfoliosManage the Service Portal (customer asset management)The Customer Success Specialist is responsible for driving customer retention and service revenue while ensuring effective day-to-day service operations.
This role combines proactive customer engagement with operational support, including contract management, job coordination, and service delivery follow-up, to deliver a seamless end-to-end customer experience.Diploma/Advanced Diploma in Radio Frequency/ Electronics + Strong industry experiencePreferred: Degree with RF/ Microwave/ Communications focus2-3 Years in one of the following:Business AnalysisTechnical Sales (RF or electronics)Technical Support/ Service engineeringApplication engineeringPlanning and Organization, Teamwork & Professionalism.Equal opportunities are important to us.
Regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.Established in Australia 40 years ago, the local subsidiary of Rohde & Schwarz continues to provide the latest innovative equipment and expertise to customers in the fields of wireless communications and RF test and measurement, broadcast and media, aerospace and defence, cybersecurity and network technology.
R&S; Australia has also achieved considerable success providing integrated communications solutions to the Australian Defence Force.
The local service centre supports customers in Australia and New Zealand, offering comprehensive calibration and repair service throughout all phases of the product lifecycle.Our cultureDiscover how we live development, training, diversity and much more!
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📌 Customer Success Specialist/ Service Sales Representative (New South Wales)
🏢 Rohde & Schwarz
📍 New South Wales