Lead a world-renowned luxury brand.
Inspire your team.
Deliver exceptional client experiences.
Coach is a leading design house of contemporary luxury accessories and lifestyle collections, renowned for its craftsmanship, innovation, and authentic New York heritage.
We are seeking a passionate and commercially driven Concession Manager to lead our Coach concession within David Jones Bondi Junction.
This is an exciting opportunity for an experienced retail leader who thrives in a fast-paced luxury environment and is committed to delivering outstanding customer experiences while driving commercial success.
About the Role
As the Concession Manager, you will be responsible for the overall performance of the Coach concession, leading a high-performing team and delivering operational excellence.
You will act as a brand ambassador, creating memorable client experiences while achieving sales and profitability targets.
Reporting to the Area Manager, you will take ownership of all aspects of the concession, including team leadership, client engagement, visual merchandising, and commercial performance.
Key Responsibilities
Lead, coach and develop a high-performing sales team
Drive sales performance and achieve KPI targets
Deliver exceptional client experiences that reflect the Coach brand
Build and maintain a loyal client base through proactive clienteling
Manage daily concession operations,



including rostering and stock management
Ensure visual merchandising standards are consistently executed
Analyse sales trends and implement strategies to maximise performance
Foster a positive, inclusive and customer-focused culture
Collaborate effectively with David Jones stakeholders and broader Coach teams
Ensure compliance with company policies and operational procedures
To be successful, you will have:
Previous management experience within premium, luxury or fashion retail
Proven ability to achieve and exceed sales targets and KPIs
Strong leadership and people development skills
Experience managing concession, boutique or department store environments
Exceptional communication and relationship-building abilities
Strong commercial acumen and analytical skills
A customer-first mindset with a passion for delivering personalised service
Structured roster (Sunday to Thursday)
What's on Offer
Competitive salary package plus incentive opportunities
Career development within a globally recognised luxury brand
Ongoing training and leadership development
Generous employee product benefits and discounts
Supportive and collaborative team culture
Opportunity to lead a flagship concession in one of Sydney's premier retail destinations
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📌 Dj'S Concession Manager | Coach | Bondi Junction (New South Wales)
🏢 Coach
📍 New South Wales