Concierge Administration & Intake OfficerBe the first point of contact for clients, referrers and visitors, delivering intake, referral and administrative support that connects people to the right care.DUTIESProcess referrals and guide clients through intake documentation and procedures across NDIS, Allied Health, Chronic Disease and Primary Mental Health servicesProcess billing, invoicing, Medicare claims and payment reconciliation in line with program requirementsManage incoming calls, enquiries and appointment bookings, ensuring accurate, timely triage and follow-upAccurately enter and maintain client information in the client management systemProvide broader administrative support to the Concierge team, including correspondence,



filing and diary managementSKILLS & EXPERIENCECertificate in Business Administration or equivalent relevant experienceSound experience providing high-level customer service and administrative supportExperience with intake, initial service entry or engagement supportExcellent communication, organisation and time-management skills with strong attention to detailFamiliarity with clinical/medical software, billing procedures and MS Office; comfortable learning current systemsVaccinations as required in line with Hunter Primary Care policiesCurrent NSW Working with Children Check clearanceRecent or new (employer facilitated) Criminal History Check.
Please note that people with criminal records are not automatically barred from applying for this position.
Each application will be considered on its merits.
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📌 Concierge Administration & Intake Officer (New South Wales)
🏢 Hunter Primary Care
📍 New South Wales