Accounts Receivable Officer - CollectionsACCOUNTS RECEIVABLE OFFICER – COLLECTIONS(Hire, Service & Consumables)Prestons, NSW | Full-Time, PermanentProudly Australian-Owned and Trusted NationallyAbco is a trusted supply partner to Australia's leading Facility Management, Business Services, and Industrial clients — with 25+ years of experience and a national footprint across Sydney, Melbourne, Perth, Brisbane, and Adelaide.We're looking for an experienced AR Collections Officer to join our Prestons team and own a portfolio of business accounts across our hire, service, and consumables divisions.Our ValuesWe, not I – We win together through teamwork.Fast Fix – We take action and get things done.Own It – We're accountable and dependable.Always Hungry – We're curious, ambitious, and growing.At Abco, we back the right attitude with the right experience — and invest in your growth from there.About the RoleThis is a permanent, full time collections role based at our Prestons NSW office, responsible for an allocated portfolio of business accounts across ABCO's hire, service, and consumables divisions.
You'll be the primary point of contact for your portfolio — driving proactive outreach, resolving disputes, and recovering overdue balances while protecting the customer relationship.ABCO's billing spans hire contracts, service agreements, and consumables supply, so you'll need to confidently interpret contract terms and work through invoice-level disputes with accuracy.
You'll manage this primarily through Freshdesk, including portal uploads and documentation.We're looking for someone persistent, organised, and commercially minded — who takes pride in a clean ledger and customers who stay engaged.Key ResponsibilitiesOwn an allocated AR portfolio across hire,



service, and consumables accounts, with full accountability for collections outcomesConduct proactive outreach ahead of and at due date to drive on-time paymentChase and recover overdue balances through structured phone, email, and Freshdesk follow-upManage customer queries and disputes end-to-end through Freshdesk, including accurate documentationInterpret and apply hire and service contract terms to resolve billing disputesReconcile accounts at invoice level and prepare/review ageing reportsPerform daily banking and bank reconciliation as part of the rostered team scheduleMaintain portal uploads and records across relevant platformsEscalate high-risk or unresolved accounts to the AR Manager per collections policySupport month-end AR processes and team reportingEssential Skills & ExperienceExperience in B2B accounts receivable collections, including credit control and overdue recoveryDemonstrated experience managing a portfolio independently, including target-driven outreach and follow-upConfident phone and email communicator, comfortable holding firm on payment terms in difficult conversationsExperience managing disputes and queries through a ticketing/CRM platform (Freshdesk or similar)Proven ability to reconcile accounts at invoice level and interpret contractual or billing termsExperience with banking and bank reconciliation processesWhat We OfferGrowth by Sharing (GBS) — Uncapped Bonus ProgramWhen Abco exceeds its profit targets, the additional profit is shared with the whole team — with no cap.
Once you complete probation and demonstrate our values, you're in.
This is a genuine profit-sharing program designed to build a shareholder mindset: long-term thinking, continuous improvement, and shared success.
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📌 Accounts Receivable Officer - Collections (New South Wales)
🏢 Abco Products
📍 New South Wales