Twin City Hotel is one of North Queensland's largest and most diverse hospitality venues, and The Buffet is a flagship operation within the precinct.
With over 400 seats, 80+ dishes on offer, and features including a sushi train, this is a high-volume dining experience built around quality, consistency, and guest satisfaction.
We're seeking a Buffet Manager who is passionate about customer experience and confident leading a large team from the front in a rapid-paced environment.
About the Role
As Buffet Manager, you'll be responsible for delivering a consistently high-quality guest experience while overseeing the day-to-day operations of The Buffet.
Key responsibilities include:
Leading, coaching, and developing a large front-of-house team with a strong service culture
Managing daily operations across a 400+ seat, high-volume restaurant
Setting and maintaining customer service standards and presentation
Being visible on the floor during service and engaging with guests
Managing rosters, labour costs, and team performance
Working closely with the Kitchen team to ensure smooth service flow across 80+ dishes
Handling guest feedback professionally and turning issues into positive outcomes
Ensuring compliance with WHS,



food safety, and venue procedures
About You
You're a hands-on hospitality leader who understands that great customer experience drives repeat business.
You'll bring:
Proven experience as a Restaurant Manager or Senior Supervisor (high-volume venues highly regarded)
A genuine passion for customer service and team engagement
Strong leadership and communication skills
A calm, solutions-focused approach during busy services
Experience managing labour, rosters, and service delivery
Availability across a rotating roster, including weekends and peak periods
Why Join Twin City Hotel?
Lead one of the largest Buffet operations in the region
Be part of a premium, multi-venue hospitality precinct
Support from an experienced senior management teamAutonomy to lead your department and make a real impact
Competitive salary package based on experience
Clear career development opportunities within a large hospitality group
If you're a customer-focused hospitality leader looking to grow your career at one of Queensland's leading venues, we'd love to hear from you.
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📌 Buffet Manager - Twin City Hotel (Townsville)
🏢 Star Group Management
📍 Townsville