Posted: 27/07/2026 Closing Date: 27/08/2026 Job Type: Permanent - Full Time Location: Penrith Trade Service Centre Job Category: Customer Service Ausreo Is Australia's Leading Independent Manufacturer And Supplier Of Concrete Reinforcing Products To The Building And Construction Industry.
We Support And Encourage Our Business Partners To Build With Confidence And Create Value For Our People, Customers And Shareholders.
We Are Known ForOur agility to provide superior service and support to our customers through our extensive Service Centre Network; andBeing at the forefront of innovative steel reinforcement solutions and technology.SkillsAusreo is committed to providing an inclusive and collaborative environment for our employees.
Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations.
This is evidenced in our mission to:Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo's Safety First' culture;Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.Job DescriptionWe have an exciting opportunity for a Customer Services Officer to join our team in Penrith, reporting to the Trade Service Centre Manager.As a key member of the team, you will thrive in an workplace where service, sales and customer solutions are paramount.
This role will see you as the face of our company and enjoying being part of the local community.
Your day will be varied as you will be involved in sales and enquiries, merchandising, liaising with customers and suppliers.ResponsibilitiesYou will provide and maintain a professional and timely service with appropriate information to varied enquiries via phone, email and importantly face to face service.




The role will include the following key responsibilities:Providing excellence in customer service and the customer journeyWe1lcome new and existing customers into our showroomsActively promoting Ausreo's products to generate salesMerchandising and Stock ReplenishmentProcess sale orders, generate quotations, engage with e-commerce and social mediaService Centre and office managementTroubleshooting and resolving enquiries via phone and email in a quick and efficient mannerStock control in the warehouseCoordinating production with factory staffCoordinating logistics i.e. transport and deliveriesEffectively communicating with all stakeholders and dealing with difficult customers effectivelyGeneral administration dutiesTo Be SuccessfulStrong communication skills both verbal and writtenPrevious experience in a retail, hardware, trade type environment will be highly regarded, steel industry experience will be highly regarded but not essentialFace to face selling and entrepreneurial spiritHighly organised, great at multi-tasking and strong attention to detailStrong computer skills and ability to pick up new systems quicklyThrives in a team environment but can also work independentlyGood ability to work under pressureDriver's license essentialIf you have a welcoming approach, show high initiative and provide our customers with a unique experience; then this is the role for you.It is an exciting time to be part of the Ausreo family with opportunities for career development and progression.In addition to a highly attractive base salary package and job satisfaction whilst working within a dynamic team environment.
Ausreo employees are eligible to earn more with monthly cash incentives for achievable targets in line with our rapid growth.The successful candidate must have Australian Citizenship or legal Work Rights and must undertake a pre-employment medical assessment and National Police Check.Ausreo is committed to building an inclusive and diverse workforce.
We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people and people with disability.
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📌 Customer Service Officer - Penrith (New South Wales)
🏢 Important Group
📍 New South Wales