Provide values-based leadership, line management and practice guidance to a team of Kids Helpline Counsellors.
yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.
Powered by yourtown, Kids Helpline is here for children and young people whenever they need us, anytime for any reason 24/7, through tailored mental health counselling services in line with their changing preferences for help-seeking.
Realise your potential at yourtown.
your opportunity
Based at Blacktown and working with the Virtual Services team, this role has responsibility for providing values-based leadership, line management and practice guidance to a team of Kids Helpline Counsellors, with a focus on achieving excellence in client support and outcomes in line with yourtown mission, vision, and values.
Your role will include:
Establish, lead, coach, and manage an engaged and high performing team of individual counsellors to achieve quality outcomes for service users
Role model and uphold yourtown values and behaviours
Provide leadership to nurture a healthy culture within and between teams that contributes to a protected, cohesive and rewarding workplace
Foster continual team development and growth
Ensure direct reports meet or exceed set objectives, performance KPI targets and professional practice competencies
Collaborate with practitioners, shift supervisors, practice supervisors and the client, to achieve positive outcomes, client self-efficacy, wellbeing and safety
Support practitioners to practice with the yourtown and Kids Helpline Practice Frameworks and professional practice competencies via provision of ongoing training, skill development, coaching, feedback and group sessions/practitioner meetings
what we are looking for
We're looking for people who authentically live our values.
People who show up every day for young people,



and for each other.
People who are passionate about growing and developing their own and others skills to support young people.
You will bring:
passion, commitment and belief in young people
tertiary qualifications in psychology, social work, counselling or equivalent and a minimum of 3 years practice experience
ability to work flexible hours between 7am – 8pm Mon – Fri to align with and support team members
demonstrated leadership abilities to lead, manage, support and coach an effective team to achieve performance and organisational objectives and KPI's
demonstrated ability to provide effective leadership and collaborate with internal business partners across performance management, work health and safety (WHS), injury management and workforce planning to support sustainable team performance and organisational outcomes
demonstrated ability to apply organisational values and behaviours in a leadership role
demonstrated clinical knowledge and experience in the application of effective counselling models, processes, theories and techniques and the ability to apply this to client management processes with due regard for ethical and legal responsibilities
knowledge and understanding of relevant ethical standards, legislation and mandatory reporting requirements at a state and national level
high level communication skills with the ability to build positive relationships to achieve successful outcomes
high level computer literacy and demonstrated knowledge in delivering digital mental health interventions
demonstrated capacity to work effectively and collaboratively as a member of a multidisciplinary team




ability to demonstrate a strong awareness of the impact of working in a complex and demanding role and utilise effective strategies to support practitioner and own wellbeing
When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation.
We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.
Your employment experience will include:
salary sacrifice options to increase your take home pay
regular line supervision and support plus internal practice supervision
ability to negotiate versatile work hours and work arrangements
opportunities for internal and external professional development
free access to LinkedIn Learning including over 16,000 learning modules
a genuine focus on employee health and wellbeing
yourWellness program includes free access to Calm & Centr Apps
access to free and confidential counselling sessions for you and members of your immediate family
access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
an environment that genuinely values diversity and cultural capability and is an equal opportunity employer
Role closes: 26 July ****
yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.
yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm.
The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.
At yourtown, everybody belongs.
We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.
#J-*****-Ljbffr

📌 Kids Helpline Team Leader (New South Wales)
🏢 yourtown
📍 New South Wales